The Brick

Warning to anyone considering buying furniture from The Brick! I purchased a sectional sofa that started deteriorating in less than a year, and its clear the quality is substandard. I even paid an extra $500 for a warranty, hoping it would protect me, but The Brick has refused to repair or replace the sofa. Instead, they offered a store credit thats only a fraction of what I paid. They do not stand behind their products, so if youre thinking about buying from The Brick, be aware that their furniture is not the quality you may expect, nor do they stand behind their products. Shame.

Purchased a sofa. The sales representative was very good and helpful.
As far as the delivery service: They are terrible and should not even be employed by this company.
They showed up parked for 5 min at my buildings entrance. Never even attempted to get out of the truck then drove away.
They claim they called me which they did not.
I am extremely disappointed and I will never recommend or purchase from them again.
They will only get a terrible review from me.

Read before u buy from the brick this is why so the 5 star ppl I'm not sure if that's correct

From day one back in early Oct me and the girlfriend went to the brick we paid for 5 brand new appliances the sale rep was asked some questions before i paid and one of them was do ur deliver team take the doors off from the fridge to get into the house he told me yes also told me I would have all my appliances before Xmas we were mislead to after letting him know we are using a bar fridge and have no stove he said they will be in by then we only got our stove before Xmas I went to the store due to they never pick up the phone even calling like 25 to 30 times to find out that my fridge wasn't coming tell Feb now so I asked if they give loaners due to them saying my fridge would be before Xmas I got told no and they tryed to sell me another one that was ganna be deliver around the same time as my new one so I refused had to go on kijiji to get a fridge then my fridge shows up and damaged I told them to take it back then the fun starts during the week they went to deliver my fridge I'm at work and the girlfriend is home they tell her it's to big before taking the fridge off the truck and removing the doors or even better opening the box and showing her even moving the doors it wouldn't go but that's not what happened they walked to thier truck closed the back door and got in there truck and drove off with my fridge not even saying anything to my girlfriend I was on the phone at the time so I call Barton st the store where I got it from and after 30 times a girl pick up and was rude and laughed at me on the phone I called the head office and nothing I called st Catherine's and nothing so I went to the store the manager come out and acted like he was helping me but that was a slap in the face cause that didn't happen I was to get money back and he told the lady to mark the doors must come off the fridge I agreed also agreed to take down my review to show respect as I did I told him since they treated my girlfriend like that that now they do not call her phone they come threw me so this sat the deliver team shows up and before opening the box or doin their job he said it won't fix didn't even have a tape measure i told him it would since I use to deliver appliances I know how it works I also asked him to open the box and let me check he refused me and drove off again with my fridge I call the manager like he told me and things changed from there he didn't keep his word about them taking the doors off the fridge or showing me it won't so the one deliver team show me the box and with the doors off I have like 3 inch that is clear so the manager calls me and tryed to under cut me and now I need to move my fridge inside my house but yet I paid for delivery and installation and nothing is happening I even got a promo that came with it and the manager told me he would call me sat or Sunday and I received no call also sent a email to him this morning around 7am and it's 4pm and nothing so their good to take ur money that's all rest off the service sucks soon as u walk in it will be a mislead the fridge that got refused the team took the fridge off and it was in front of my house he even had his tools to take it apart but with damage I told them no so if they where ganna do it why is this different and how could a company treat customers like that and if u have a problem u need to call them or email them shouldn't it be the other way around and on top of it isn't that my fridge I paid for it so if I asked for it to be opened should they do that since it's mine how do I buy something and u drive away with my stuff so for me the brick doesn't even get the one star I had to cause I needed to write my review also I think the broke the contacted saying Dec and it's Feb and i can't even get my fridge

We purchased a dresser and chest during Covid, took awhile to arrive. When it finally did we received an email saying it was ready. This is where things started going downhill. I called and received no answer so I checked their pick up hours online and it said they were open until 9, so we got in the car and left to pick it up. While driving I tried to call again to let them know we were coming. Still no answer. So I called again to check hours via the phone directory and that just said check online which we had done and said 9pm so I figured they were just busy so not answering the phones. We arrived at 5:15 and there was a sign on the door stating they closed at 5. So we drove there for nothing and weren’t able to even speak to anyone to tell us this. Anyways we finally picked up the next day and got the products home. First problem one is broken in multiple areas. Second these look absolutely nothing like they did online. They are so cheap and for the money we spent could have bought something way better for the money. We hated them. So I called and no answer, and then emailed them immediately after with pictures included. A week went by no answer. So I got on the online chat, guy apologizes tells me he can’t do anything to call the store. So I called, finally got through. The guys tells me I will receive a call about the return. 3 days after I did get a call, unfortunately it went to voicemail and it says “your replacement dresser is ready for pick up” what!? So I call back no answer, I email again saying hey we actually don’t want them and would like to return them. Another week or so goes by with no answer my husband calls and gets through after a long hold. The customer service lady tells him they might be able to return our order and to email them, he explains we have. A few times. To which we never got a reply, she tells him “oh I’m going to give you a different email and please forward the other one with the pictures” ok so we do that. Another week goes by with no answer. We even expressed a credit to buy just a different set of furniture would be at least acceptable. This quality is terrible. So after we waited the week or so with no reply my husband calls back and this person now says you’re out of luck, you can get the replacement for the damaged one but thats it. No credit, no returns. She stated the info about returns is online, which when I looked didn’t seem to state this or at least clearly. This furniture was never used still in the original packages. The boxes were opened and we could see quality and the damages and immediately tried to contact them. You couldn’t pay me money to to shop there, this is the worst customer service I’ve ever received!

BAD salepersons
BAD delivery service
BAD broken when delivered
BAD products not shipped
I will never shop there again.
Salesperson could not understand English. Products not delivered when promised. Delivery staff very unprofessional.

My family and I purchased alot of out furinture from this store and it is all in good shape. I how ever would not reccomend this store to people as the prices are very high.

The Sales associate who help me with my purchase for the Bed was excellent. He was able to answer all my questions and quide me to the right bed that would suit my purpose. Everything with the transaction went smoothly.