Denied a follow-up visit after expressing uncomfortable drafts from the windows they installed
Unfortunately, the positive first impression I received from this company didn't last long. Seems to me they'll say all the right things to get the business, but don't follow through to ensure customers are satisfied once they've paid in full. After calling the owner to express my concerns about drafts and excessive condensation build-up on 4 windows they installed, no one would even come to the house to assess the problem. His diagnosis, over the phone, is that it's an insulation problem. They installed 6 windows and a 4-panel patio door; 2 windows don't cause issues nor does the patio door. And there are no drafts coming through the older windows in my home. I'm not feeling confident that they stand by their work.
- Approximate cost of services:
- $9,000.00
- Company Response
As the weather changes and temperatures begin to drop, we often receive questions from concerned clients about condensation on their newly installed windows.
To answer the question right away: no, there is nothing wrong with your new windows or patio doors. In fact, it is quite common for your units to initially experience more condensation than the older ones.
This can be a worrying find (understandably) but the good news is that the phenomenon actually indicates that your new windows are working as they should. In fact, you’re more likely to get condensation on newer windows than on older windows, since the newer ones are now reducing drafts in your home.
A good way to stop condensation on new windows is to reduce the amount of moisture in your home. This could include something as little as adjusting the humidifier on your furnace, to something larger like insulating your attic. Every home is different.