Roof Replacement and Eaves trough Replacement
- Approximate cost of services:
- $9,600.00
- Company Response
First off, we apologize for the delay in responding to this review.
I’d like to begin with saying that our crew had to load materials and tools at our shop in the morning, so they arrived on site a couple of hours later than usual; this is normal practice.
When OH&S stopped by as part of their random spot checks for all construction sites, our crew was found in full compliance and were back to work shortly after. Note: We welcome these checks as it keeps our industry’s safety standards high by weeding out those with no regards for safety.
Our crew stayed late to ensure there’d be no leaks as the weather forecast was calling for 2 days of rain with high winds (which happened). Our crew was pro-active in doing such and ensuring the house interior and valuables were kept safe and dry; we praised them for their dedication!
When the existing eaves troughs were taken off (new ones were installed later), the crew missed taking off one of the downpipes. We admit fault for this. It was however, still secured very well to the house, but the top was loose and the wind made it tap against the fascia. Ron responded to the call quickly (on a Saturday morning while having breakfast with his family) and removed the pipe. He then apologized for our crews missing it along with his opinion of the guys working late which was positive and not negative, so mixed signals came into play.
After reading this review, Ron then contacted the resident of the other side of the duplex. The lady responded by stating the crew was wonderful and was very pleased they had stayed late to ensure the roof was sealed properly and wouldn’t leak. She had no issues or complaints.
We value all feedback (negative and positive) as a way to better ourselves as a business. We trust our response has shed light on the events that took place at this site.
This review has 1 image.
