This company disappointed us up to the very last minute. He are a list of things that went wrong: - quote lacked lots of details including a price breakdown, - due to lack of supervision, technicians on site did not protect our personal belongings in our basement and everything ended up being contaminated, - first cleaning of our basement failed to remove all mold and we are left with our personal belongings exposed during demolition and cleaning, -after the second attempt to clean the mold, still failed to pass the clearance test, -after the 3rd cleaning, including wiping down all our personal belongings, i could tell our stuff was not cleaned properly so i asked the project manager if the protective barrier could be removed before the 3rd test and he agreed. Clearance test failed with counts through the roof, - project manager and head office now blames us for removing the barrier (which was really just 3/4 of the way covered this whole time) and accusing us for the failed clearance testing, - at this point, the project manager came on site (15 days after this whole mess started) and, after forcing us to remove all personal belongings that were porous from the basement or else they would be thrown out, came to clean all non porous items. - clearance test finally passed and the basement actually looked clean. - meanwhile, they were supposed to fix a leak in the roof of the garage (while the weather was still nice). They took out drywall and insulation, didn't see any issues from the inside, but never went to the roof to look at the flashing they were supposed to fix. - they started putting insulation back and we going to close up the wall until i stopped them. - project manager claimed there was no leak but instead it was a condensation issue and that the ceiling of the garage needed a vapor barrier between the garage and the attic. No signs of moisture on the ceiling and above the garage is just another attic with no heating. Other professionals confirmed this was not the issue but by this time the snow was here so they couldn't go to the roof. - opened a big bag of insulation and layed it over our personal belongings, - did not provide a schedule so we never knew which days they would be there or not to plan our own lives, - technicians on site didn't wear protective gear (that we paid for) when removing the mold, - they made us pay for 50% of the invoice up front, - they charged us to clean our personal belongings when they confirmed at the start we could leave our stuff in the basement while they cleaned and they would protect it. I would not recommend this company or trust them with any projects.
- Company Response
We are disappointed to learn that we were not able to provide you with an exceptional experience. Canada's Restoration Services strives to provide excellent and professional services to all of our valued customers. During this particular situation, we worked hard to ensure that we were able to remediate the mold from your home and restore it. After the job was completed, we did provide an invoice that listed every priced item including:
-containment barriers/zipper doors
-surgical removal of affected materials
-protection and removal of contents of area
-final cleanup & more.
From the beginning of the procedure to the end, the content was contained. However, the containment was removed more than once by someone outside of our crew. We advised for the containment not to be removed, as once this happens, cross-contamination occurs. The project manager and head office was not blaming you, however, our team understands the importance of the containment and would never take it down unless the clearance test was passed.
The mold was removed and remediated, however, as stated previously, once the containment was taken down, the mold spores spread all over the house, leading to a failure with the clearance test. Regarding the water damage, there were no signs of water damage during the inspection.
We did provide a scheduled timeline of what was going to be completed during the process and how long it was going to take, whcih was approved and followed. We work with our clients to ensure that the project is completed based on the client's schedule. We have the flexibility to start the project a few weeks ahead or even re-schedule a project. We offer these services to our valued customers.
We follow strict industry guidelines and wear personal protective equipment at all times when working on all of our services, including mold, asbestos, water damage, re-construction and fire and smoke damage. As part of our protocol, we collect 50% of the invoice before the start of the project from each client. We provided cost-free, complimentary services when we cleaned and restored the personal belongings - in this particular situation.
The Canada's Restoration Services Team