At 7pm, I called Canada's Restoration about a water pipe burst in my house and ask for someone to call me back to do an initial assessment with a quote on how much it will cost to remove the water and prevent any potential mold spores.
I received a call from Rob in 30 minutes after my initial call and he was on site in 45 minutes to inspect the water damage from a water pipe burst in the second floor bathroom which was leaking down to the main floor kitchen area.
Before I made any commitments to the work to be performed, Rob took the time to explain to me the steps in which him and his team will be carrying out in order to prevent further damages to the house which gave me comfort to know what to expect and the logic was sound. After I gave the go ahead, Rob and his team worked late into the night (2am, I believe) to remove all the water and start the dehumidifying process to wick out the remaining water from the ceiling, carpet, floor board, etc.
I would definitely recommend Canada's Restoration Services and especially Rob who was polite, professional, and honest. He provided exceptional customer service and will certainly pass along his name to anyone who requires restoration work done at their place.
- Approximate cost of services:
- $1,800.00
- Company Response
Hello Oliver!
Thank you so much for sharing your experience. We take pride in our Customer Service and servicing our customers at any point in time during the day. We want to ensure you are fulling aware of the process and procedures before any work starts so that you are comfortable. Rob mentioned on what a delight is was to work with you in your home and appreciates the kind words!
Thank you again,
Alissa, Customer Service Manager