Sears Home Services

It has taken 2 months from our first service call. The first guy came in and things seemed ok. Charged me $80 to show up and diagnose and order parts for the next guy. Problem is, it took over a month to get the next guy in... two guys showed up without the parts. The fourth guy finally figured out he could make the repair without any parts and he did so for a reasonable price. Which means, the first guy should have done the same and saved me 2 months and all that hassle. Additionally, their call centre/dispatch service was brutal... numerous last minute cancellations and no-shows. These guys are a mess... I feel bad because they have good people working for them, but they have some fundamental problems. Stay away!