Purchase and delivery of washer/dryer combo
We will be leaving a similar review of Coast Appliances on a number of review websites.
We are NOT AT ALL IMPRESSED. We purchased a floor model washer / dryer combo around May 17, 2019, to be delivered to our rental condo. We made arrangements with the sales rep to have it delivered Friday morning May 24. The tenants were moving in on Saturday the 25th. Called Coast at noon on Friday. Surprise! Not happening. Over the next hour numerous phone calls. To be fair, the sales rep kept me informed. Long story short - only option Friday was to have them delivered by rep and mgr at end of day, or next AM by 11 AM. I told them not acceptable and delivery first thing Saturday. To which they agreed stating they would be loaded Friday evening. They offered and I accepted a $100 rebate. Saturday AM, no appliances. At 11 AM - received a call from delivery and they are on their way. Fortunately tenants had not yet arrived. Not happy, as I still had to hook-up appliances. My wife called and spoke w the mgr to register my displeasure. It would not have been pleasant if I called. Nothing further from Coast. No rebate. No apology. Numerous opportunities to get things correct or make amends. No further contact since delivery. Will we deal w Coast in future. Short answer NO, and will not recommend.
- Approximate cost of services:
- $2,000.00