Just bought a house in Ajax through Luvian homes. Going through the colouring appointment. After looking for few houses we decided to go with this builder we thought they are best it started off ok... Sales center was fine but wish they had given us more information as to what is included in standard what is upgrade etc... Then the floor plan walk through was ok.. First they said it has to be done only on weekdays then they agreed to schedule it for Saturday. Now we are doing our color appointment but experiencing worst customer service ever.. Anna doesn't have patience and if we asks questions she sighs and make expressions as if we are suppose to now those answers... This is our home and we are putting all our money into it so obviously I need to know all the details before making a decision but with this agent it became impossible. First of all they have a small decor cente and very few choices as standard and when u ask anything u get very bad response... I did go to May decor centres including Churchill homes in waterloo... I have to say I can't even give a single point to this customer service compared to them.. This is the worst customer service I have ever seen... We still have to deal with these guys throughout the process not sure how we can do this... So think twice before going with this builder
- Approximate cost of services:
- $450,000.00