Mersey Heating And Air Conditioning

Formerly Mersey Service Experts
Heating & Air Conditioning
ON M1E 3W1
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Heating & Air Conditioning
Mersey Heating And Air Conditioning
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91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
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Reviews by rating (past 12 months)
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Reviews for Mersey Heating And Air Conditioning

Average customer rating:
9.2 10 (862 reviews)

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Private User
Private User
Private User reviews Toronto, ON
5/10

Furnace service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
John Park was fast and efficient and very clear in his info to me .

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service N/A

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for this review! We appreciate your business!

Ted N.
Ted N.
2 reviews Toronto, ON
8/10

Furnace service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Furnace issue solved. Resat was good at explaining the issue.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 80%

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!

Marielle in North York
Marielle in North York
7 reviews Toronto, ON
10/10

Furnace service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Technician was pleasant and knowledgeable and work performed well.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you so much for this wonderful review! We truly appreciate your business and look forward to continue working with you!

Private User
Private User
Private User reviews Aurora, ON
10/10

Furnace service

Heating & Air Conditioning review in Aurora
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 90%

What are your reasons for giving Mersey Service Experts the rating that you did?
The technician was on time, very professional and thorough.

Likelihood of doing business again with Mersey Service Experts? 90%

Likelihood of recommending Mersey Service Experts to friends and family? 90%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 80%

Approximate cost of services:
$119.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!

Lina and Sandro from Vaughan
Lina and Sandro from Vaughan
1 review Vaughan, ON
10/10

Furnace service

Heating & Air Conditioning review in Vaughan
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Service was on time and technician was very polite, answered my questions and did a nice thorough job.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!

Private User
Private User
Private User reviews Toronto, ON
10/10

furnace service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
John was on time, polite and worked well. He wore shoe coverings to protect my floors. Frequently asked to ensure I was satisfied or had any questions for him. Very satsfied.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service N/A

Technician or Residential Sales Consultant arrived within promised timeframe N/A

Technician or Residential Sales Consultant offered quality, dependable work on first visit N/A

Technician or Residential Sales Consultant showed respect to me and my home N/A

Mersey Service Experts is easy to do business with N/A

Mersey Service Experts is a good value with competitive pricing N/A

Approximate cost of services:
$95.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are thrilled to hear you were happy with the work John provided and appreciate your business!

Sheila in Toronto
Sheila in Toronto
2 reviews Toronto, ON
4/10

Furnace

Heating & Air Conditioning review in Toronto

I bought a furnace in Oct. 2016, my sales person Bob was knowledgeable and I had a problem with the new furnace. Called the service dept and they sent out 2 different technicians and they couldn't not find the problem. Spoke to Bob and he sent me out a different service technician, he came into my home and found the problem in 30 seconds. Thank you John for all your help.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We are sorry that the service level was only a four and would like the opportunity to make this right for you. Please contact our Customer Relations Specialist at customerservice@ServiceExperts.com or give us a call at 972-535-3899. We look forward to hearing from you.

Jim in Toronto
Jim in Toronto
2 reviews Toronto, ON
10/10

Furnace warranty work

Heating & Air Conditioning review in Toronto

I have an extended warranty for my Lennox furnace and air conditioner. I have them serviced yearly. On two occasions over the past three months I noticed that the furnace didn't come back on after a power outage. The breaker was still on as was the power switch. I called Service Experts and had a technician out the next day. He diagnosed the problem as a defective mother board that was covered under my extended warranty. The part was ordered and installed the next day. John Park the technician not only installed the board but took time to quickly look at the furnace and pump to make sure everything was ok. I was pleased with the quality and timeliness of the response.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for posting a review. We appreciate your continued business

Private User
Private User
Private User reviews Toronto, ON
8/10

Furnace service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?......Past performance.

Likelihood of doing business again with Mersey Service Experts? 90%......... Parts availability and replacement of corrective part(s)

Likelihood of recommending Mersey Service Experts to friends and family? 90% ......Would discuss when available.


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 90%

Approximate cost of services:
$487.03
Was this review helpful?
Company Response

Thank you for this great review! We appreciate your business!

van from Toronto
van from Toronto
7 reviews Toronto, ON
8/10

Furnace annual maintenance service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
On time and courteous.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 90%

Mersey Service Experts is a good value with competitive pricing 90%

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mersey Heating And Air Conditioning

Welcome to Mersey Heating and Air Conditioning, your trusted source for HVAC services in Scarborough and the Greater Toronto Area. With over 50 years of experience, we've been committed to keeping homes comfortable, no matter the season.

At Mersey, we understand the importance of a reliable heating and cooling system, which is why we offer a wide range of services to meet all your HVAC needs. From furnace installation and repair to air conditioning maintenance and tankless hot water heater services, our team of skilled technicians is here to ensure your home stays comfortable year-round!

With our 24-hour emergency service, we're always ready to help, and we never charge extra for after-hours calls. Our technicians are highly trained and certified, so you can trust that your home is in good hands.

But our commitment to exceptional service doesn't stop there. We also offer financing options to help you save on the cost of a new system, and our same-day installation service ensures that you get the comfort you need when you need it.

At Mersey Heating and Air Conditioning, we're more than just HVAC experts – we're your friendly, neighborhood home comfort specialists. With our outstanding reviews and A+ rating with the Better Business Bureau, you can trust that your home is in good hands with Mersey.

Experience the Mersey Advantage today and discover why we've been Scarborough's top choice for HVAC services for over five decades. Contact us to book a service or learn more about how we can help you achieve the perfect temperatures in your home!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
- Furnace Installation - Furnace Repair - Furnace Maintenance - Air Conditioning Installation - Air Conditioning Repair - Tankless Hot Water Heaters - Fix all makes and models of residential furnaces and air conditioners. - Installation of indoor air quality products including HRV, humidifier, HEPA filters, UV light. - Provide free in-home assessment.
BRANDS
Lennox, Goodman, York, Daikin, Rheem, Trane, Carrier, Amana, Mitsubishi, Generac, Moovair
WEBSITE
https://merseyheating.ca/
YEAR ESTABLISHED
1971
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking, and financing available
LICENSES
Gas license, Refrigeration license, TSSA, ECRA/ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% guarantee on one year Parts & Labour on any repair
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.