Burnaby Blacktop Ltd

Paving Contractors
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HomeStars  >  Paving Contractors in Burnaby  >  Burnaby Blacktop Ltd  >  Poor quality, poor customer service
sharlene in Vancouver
sharlene in Vancouver
1 review Burnaby, BC

Poor quality, poor customer service

The driveway to our garage has a grading problem. Every time we drive into the garage, the front of the car will scrape the driveway. We contacted Burnaby Blacktop Ltd. We drove the car back and forth a few times for C*** to make the assessment. C*** explained to us that there are two ways to repave the driveway. One easier and cheaper way is to just pour another layer of asphalt on top of the existing one. But to fix our problem, they will need to dig out the existing driveway and redo it completely. We said we will go with option 2 because the reason we want to redo the driveway is to fix the grounding issue. He quoted us at $3465. In the contract, it specifies that it is to “re-grade driveway to address grounding out by car when parking.” We paid the deposit (50%) which is $1732.5.

They repaved the driveway and ask us to wait 2 days to try the new driveway. On day 3, I tested the driveway. The car still scrapes the driveway exactly as before. If we knew the result was like this, we didn’t need to repave the driveway. We sent burnabyblacktop an email including photos.

Another gentleman showed up at our front door ask to see our driveway. We drove our car and showed the grounding. He said he will get back to us.

C*** called back. We explained that during the quoting process it was promised to us that the grounding issue will be fixed that’s why we decided to repave. We do not think we need to pay the full price since they did not fix the problem at all. C*** suggested us to pay another $2000 dollars so that they can redo it again with a French drain. We do not want to take the risk again with such amount of money. C*** said we still need to pay the full $3465 otherwise he will send our bill to a collection company.

I am appalled by the poor quality of the work and the ignorant attitude of customer service from this company.

Approximate cost of services:
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