This is an updated review. It is tough to come to an unhappy customer and make things right, which is exactly what Reborn was able to do.
We had Reborn redo our exterior and gutters/soffits. The initial work was well done and the crew we had was solid. The problem came that winter when a side project did not get completed and there were some warranty and new issues that showed up. There was a communications gap due to Covid/technology/life that led to us being pretty frustrated and unhappy.
Brett, our PM, was able to come in and have a pretty frank conversation, repair our trust, sort out the problem and get things back on track. That is a very hard thing to do, and he did it well.
Would recommend working with Reborn, particularly Brett, as their willingness to stand by their work and to make things right is impressive. Even when the customer is grumpy and upset.
- Approximate cost of services:
- $35,000.00
- Company Response
Hi Marcus,
Thanks for leaving this review. We apologize for the miscommunication and ultimately the delays that occurred because of it, but we're happy in the end that we were able to get everything sorted and addressed thoroughly.
Thanks for working with Reborn, and we hope to work with you again in the future.