We had Don installer our new fiberglass pool and stone deck. The pool has had a leak since install, we notified don last year but he blamed it on evaporation. We did not know any better. We opened the pool this year the water was below the skimmer we filled it back up only to have it lose water daily. After talking with don from catpools.com he has not been helpful at all instead blames us that the pool leaks blames the company that installed the safety cover for the leak. We hire a leak detective which found leaks at the light and two returns due to poor install. We have a bandaid solution on this problem now but now have been advised that everything should be dug up and redone properly. Our cost to fix the bad install will be an extra $1400. The whole process has been difficult and very stressful. In my opinion DO NOT use this company if you would like to have a fiberglass pool installed you will get no support if problems occur.
Read the contract carefully as he will revert back to it which takes all blame away from him. Leaking pool was not in my contract but this is what I was left with. With no support or follow up with Don even after we sent the report and he talked with the company that did the leak detection.
- Approximate cost of services:
- $55,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?