Spring of 2015 we had a kitchen quartz counter top installed from Elite. We met with his dad at his shop. He was great, helped us pick a CaesarStone and the timeline was quick. The day of the install, they were here 20 minutes. In and out and all of sudden I had a brand new counter top. I couldn't believe it. Seems pretty positive my review.
Then I noticed all the cabinets and drawers were hitting the counter top. I asked Dino, he said they can be adjusted. Till now some still hit. Well I go to find that 100% of my friends and family that have granite or quartz, they are installed on top of a base, a plywood. For support and this would raise the counter top to the cabinetry doesn't interfere. Another thing, I spent 5 hours cleaning my house after. They polished on site not at the shop, causing major dust, which I come to learn, it is silica dust. It is hazardous and very dangerous. My son was only 7 months at the time. I'm furious at this.
Fast forward to today. I called CaesarStone and had them come to my place for a visit. The edges are all turning a yellowish colour. Basically, they didn't polish it enough at the shop. The mirror look finish of the top of the counter does not match the edges. It is absorbing outside sources turning it yellowish. Now, he of course isn't returning my calls again.
I'm having another company coming in to remove my counter tops, fix them, and install them properly. This will cost almost as much as buying brand new ones. I'm beyond frustrated handing over my families hard earned money, so they can run in and out, do a horrible job and not be accountable for it. I referred them to a friend, shortly after getting my counter top. I greatly regret it and warn everyone higher them at their own risk. You know based on the reviews what to expect.
The one star I gave this review, isn't even for Elite, it is for CaesarStone for making a great quality product. Too bad it was butchered.
- Approximate cost of services:
- $3,900.00