Bronson Johnson Seamless Eavestroughs

Gutters & Eavestroughs
900 Greenbank Rd. Suite 534 Ottawa ON K2J
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Bronson Johnson Seamless Eavestroughs
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Reviews for Bronson Johnson Seamless Eavestroughs

Average customer rating:
9.8 10 (341 reviews)

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Peter
Peter
0 reviews Ottawa, ON
2/10

eavestroughs change ignoring problem with fascia

I hired Bronson Johnson to replace the eavestroughs and downspouts back in May 2017. The house being an old house (built in 1933), they told me that if they encounter rotted wood, there will be additional cost to replace it. I agreed and they came and did the job in June 2017. After they finished, they told me there was no rotted wood, so I paid and everybody happily went their way. I am no specialist, but in my opinion they did a great job and the coming fall I could see that there were no more any spots where the rain water would splash down instead of going through the eavestroughs and spouts (as it was before the replacement).
I did not have any problems since then, up to this early spring, when birds started gathering repeatedly at one corner of the house, which is just above the master bedroom. At first, I thought the leaf screen came loose and they entered the eavestrough. I called Bronson Johnson but they told me it is unlikely birds could make a hole in the leaf screen. They said they will come to take a look and, if there is indeed a problem, they will fix it for free. But that if there is something not due to the eavestroughs, they will charge me $200. So I said no and, instead, called an animal control company, which was very helpful before. They came and discovered that the fascia board is too narrow and does not come up to meet the roof. There is an opening all around the house between the top of the fascia board and the roof. The widest opening is probably in this corner and this is why the birds entered here: see attached photo.
This problem with the fascia must have been there since forever. I do not know why birds or other animals did not find the hole and entered the soffit space before. My question is how is it possible that Bronson Johnson did the job back in 2017, removing the old eavestroughs, installing new eavestroughs and leaf screen and never discovered the gaping hole above the fascia boards. They even told me after they finished that the fascia was good and did not need replacing.
After finding this, I contacted them again and explained the situation. They came and, after climbing up there and confirming my claim, they said they will come and remove all eavestroughs, store them in my backyard and come and install them back on after I have somebody else replacing the fascia boards. I said I will of course pay for the extra work and materials to replace the fascia, but they said they do not do that. How is it that back in 2017 they offered to do it if needed (if they found any rotted wood) and now they cannot do it? Because I want to make sure the job is done properly this time, I had to hire another eavestroughing company, but they are so busy they will only be able to come sometime in September. And, of course, I will pay again to replace the eavestroughs.

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Company Response

Peter,
I can not remember back to 2017 and particular conversations we had between us....but I can not see myself, one of the co-owners (who was onsite for the installation) not informing you of the gap. As you state "the problem with the fascia must have been there since forever" and thus never addressed at any point, with various shingle and eavestrough replacement completed over the years. I stand by that the fascia boards were not rotted as the eavestroughs are to this day still firmly attached to the home. When I returned at your request and investigated, I informed you that the work required to correct the issue was best completed by a firm within their scope of work. I stand by my offer of removing the current eavestroughs.

regards,

Fabien

Ron in Toronto
Ron in Toronto
0 reviews Ottawa, ON
10/10

Removal of old eavestroughs and installation of new seamless eavestroughs on an old house

Bronson Johnson removed the old eavestroughs on our 93 year-old house this past spring, a job that required tearing down and rebuilding the fascia that was for a different size eavestrough. Mike and Adam were professional, kept us well informed of what they were doing and why, explained our options well -- were generally excellent. They really shone after the job was done, though, when water starting pouring down the front of the house. It turned out that it WASN'T because of anything they had done: it was a roofing issue which just picked a bad time to start. But Mike didn't stop trying to figure out exactly what the problem was (it seemed inexplicable to everyone) until he was sure he had it figured out and was able to explain it to us. This process took several visits and a number of experiments, but allowed us to go back to the company that installed the new roof five years ago and explain to them the exact issue, which they (Godfrey) then promptly and very satisfactorily dealt with, under warranty, also without fuss. It was a good experience all around, the kind that restores your faith in human nature. Mike was cheerful, patient and pleasant throughout, a consummate professional. Thank you Mike and Adam!

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Company Response

Ron, thank you for the amazing review! I must admit that your situation was a special challenge. You and your wife deserve credit too ... your unwavering trust and patience allowed us the opportunity to use our experience to solve the problem. As always, we're just a phone call away. Mike

Lindsey & Dylan
Lindsey & Dylan
0 reviews Toronto, ON
10/10

Gutter and Downspout Installation

Bronson Johnson replaced our gutters and downspouts at our Nepean home in the spring of 2020. We had some instances of water coming into our basement, so new gutters was a good first step. I had many questions from the outset of the project and Fabien, the owner, patiently answered all of them. The work went smoothly, and the team cleaned up all debris before leaving. We've had the new gutters for a few months now and it is a noticeable improvement. The new system, with larger 3"x3" downspouts, can handle a lot more water than the old ones. Recently we noticed that one strap on an upper downspout was missing (something that was simply missed during the install). We emailed Bronson Johnson and they stopped by to fix it promptly. Can't complain. I would recommend them.

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Company Response

Lindsey & Dylan,
Thank you for highlighting our patience, that the work went smoothly, we returned promptly for a fix and that we cleaned up before leaving your home. Our apologies for forgetting that one strap and I appreciate your understanding that sometimes things just happen.
All the best.

stefan1971 in Ottawa
stefan1971 in Ottawa
1 review Ottawa, ON
10/10

Professional and quick

They were scheduled to do our gutters on Nov 10, 2020 - they showed up on the 9th ahead of schedule and were out in 4 hours. Beautiful eavestroughs. It was like having a few friends over. Funny ,easy to talk to, professional - offered suggestions for future service as we had some roof issues but no pressure (drip edge suggested). They were open to paying in any way we were comfortable. Highly recommended and we won't hesitate using them in the future or referring them to anyone who asks. We had eavestroughs with leaf cover installed. Some quotes were ridiculous with prices always changing and unprofessional. Trust Bronson/Johnson.

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Company Response

Stefan,
It's great when people/customers are comfortable....we are glad that was true with us. Thank you for the kind words and if any issues contact us. Maybe in the future your little one can work with us he seemed very interested.

Best Regards

Private User
Private User
5 reviews Ottawa, ON
10/10

Minor Repairs, Major League Service

A company that does good work once is good, but a company that will come take a look at issues on a frigid Saturday morning is great. I would recommend Mike and his crew without reservation.

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Company Response

Thanks for 10 Star review. Our clients can always count on us to return and address any concerns. This kind of attention is what you get when you hire Bronson Johnson Seamless Eavestroughs. Mike

waleask in Scarborough
waleask in Scarborough
1 review Ottawa, ON
10/10

Perfect Timing! Exceptional Service!

I've received compliments and I've shared their business card already! You shouldn't hesitate either! The eavestroughs have been getting a workout with all this Fall rain...I know everyone loves the Leaf Protection but I really love the eavestrough hinge. Thanks so much BJ Crew!

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Company Response

Wendy,
Thank you for the review (not sure why you are listed as Scarborough). I would much rather your Eavestroughs were not getting such a workout but it is the fall season. It's great you are getting compliments and shared our business card. Also, thank you for your hospitality.
Best regards

Private User
Private User
Private User reviews Ottawa, ON
10/10

Eavestroughs

Bronson Johnson team were very professional and did the job with the highest quality workmanship, they explained what they were doing every step of the way and gave options to be considered. Both men were very pleasant on the job and I would recommend their company to everyone.

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Company Response

First, thank you for the review. You touched on many good points that we try to do with each project. My wife likes to know what is going on when a contractor/repair person comes to our home so we try to do the same for others. Thank you again for the review.

Private User
Private User
0 reviews Ottawa, ON
10/10

Eavestrough replacement w/ leaf screens

First off, from the initial contact with this company, they provided exceptional customer service. Very responsive to questions or emails. In addition to this, the owner is a very nice person to deal with and this also includes his staff.

I researched and chose this company based on BBB ratings/reviews and their reputation is genuine! What a pleasure to deal with them. As well, given that many companies are delaying projects during the Covid environment, Bronson Johnson were right on schedule as originally quoted.

They also took their time to do the project correctly, often asking questions on our preferences to how we would like the project and providing solutions to issues that could arise from house design/layout.

In fact one modification resulted in a reduction in cost from the original quotation. As a former machinist, I value the materials that they used was a superior product than most all other contractors.

Fantastic company and owner, so glad I chose them. Added bonus was they are here in Barrhaven. Wish more companies were like them!

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mand1327 in Toronto
mand1327 in Toronto
1 review Ottawa, ON
10/10

Excellent work, a friendly and professional team

My neighbour had used Bronson Johnson Seamless Eavestroughs last year and the crew were quick, professional and the job looked great. When we decided it was time to replaced ours, we didn’t hesitate to contact them. I’m really happy with the work and would highly recommend you check this company out!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bronson Johnson Seamless Eavestroughs

Bronson Johnson Seamless Eavestroughs has quickly become one of Ottawa's top choices for your water evacuation requirements! We specialize in Eavestrough (Gutter) installation. BJSE also provides Leaf Screen (Leaf Guard) protection. We have exclusive rights to GT Premium Micro Leaf Screen which is ideal for metal roofing systems. Our mission is to be Referred by our Customers, Revered by our Competitors and Respected by our Community.

CATEGORIES
Gutters & Eavestroughs and Roofing
PRODUCTS
We only use 0.032" thick 5 inch Seamless Eavestrough; Exclusive rights to the Hidden Hanger used in our installations; Leaf Guard, Leaf Screen; Environmentally friendly Rain Barrel installation. Also, ask about our product that eliminates "Tiger Stripes" which occur on white and light coloured eaves.
SERVICES
Eavestrough Installation, Eavestrough Repair, Eavestrough Cleaning, Removal of Old Troughs, Tiger Stripe cleaning.
BRANDS
Englert product line, GT Premium Microscreen Leaf Guard, T-Rex (Alu-Rex) Leaf Screen.
SPECIALITIES
B.J.S.E is the only company in Ottawa to specialize in the installation of.032" thick Aluminum Eavestroughs which is significantly stronger than standard .023", .024" and .027" material used by our competitors. The advantage of the thicker gauge is strength and integrity at the same price!
WEBSITE
http://bronsonjohnson.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Cash, Cheque or PayPal
LICENSES
Fall Protection
MEMBERSHIPS
CFIB; Better Business Bureau
LIABILITY INSURANCE
Yes
DIPLOMAS
All of our crew members have completed the Fall Protection Certification
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$450
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 year warranty on workmanship and 20 year manufacturer's warranty on materials.
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