I had a bad experience with this company in the past 2 weeks. I ordered a jumbo slab in January that matched the size of the island design and was told it would be a perfect fit by the sales woman. The cabinets for the island were built and installed in February. Last week I received a call from Miracle Marble that the size of the countertop could not accommodate the island length and I would need to compromise on the style. I met with Natalie and Tatiana. Natalie was extremely rude and argued with me over the design. I had no idea that this was a large or difficult job until then so it was very confusing to receive such negativity out of the blue. We should have been told in January to build the island an inch or so smaller smaller to ensure that the counter would fit but by the time I learned of this it was too late. I had no choice but to compromise on the style of the corners. It was installed and was too small. The island had to be cut and the edges/seams are very rounded and do not match the vision I had or our modern design. I spoke to Natalie again and received more attitude that was completely unnecessary. I was not looking for an argument I was just trying to explain my concerns. Needless to say we were going to get bathroom counters from them as well as a backlash and will no longer be working with them.
- Approximate cost of services:
- $5,000.00
- Company Response
I’m so sorry Madeline that you’ve got such a negative experience dealing with us.
From all our team can tell you that in situation that became somehow “out of the blue” we’ve tried to keep our craftsmanship and customer service level on very top, having our commitment: “Customer satisfaction it’s a first priority”.
But anyway, thank you for this feedback it will help us to make our customer service even better.
Best regards,
Natalie.