Addison Pest Control

After discovering a possible bedbug problem, we did some research and found Addison Pest Control to be the best choice, providing a 3-step safe treatment (heat/physical/chemical). Ella came the next day. He was very professional, knowledgeable and friendly. He spent a lot of time patiently answering all our questions and concerns. We decided to go ahead with the treatment right way. The treatment was thorough as expected. We are happy with our decision. Thank you Ella for your great work!

I just want to start of by saying the customer service I received from both Connor & Michael was amazing. When I found out I had bed bugs I opted for the cheaper options, biggest mistake of my life & money. Then I reached out to Addison. Connor was very quick to return my call, he thoroughly answered my million questions and explained to me the steps that would be done. Michael accommodated to my availability & went above and beyond to tell me exactly what would be done and what steps I should take after. He also made sure I felt safe returning back home with my puppy. Thank you both to the amazing service you had given.

Ellas came to my apartment Today and was very helpful. Ellas answered all my questions and knew a lot about my pests. Addison is a great company and everyone was kind.

I discovered that we had a major clothes moth infestation (thanks to a rolled-up carpet in the basement) and called Addison. Jay immediately booked us in for an appointment the following day. Laura and Ella did a walk-through of the house with me, explained the process, and answered my many questions. They were empathetic, knowledgeable, and cheerful, and put my mind at rest. Less than 24 hours after my first call, the problem was solved. Thank you, Laura and Ella!

When someone unintentionally brought bedbugs into my house, I researched how to deal with the problem. I decided to go with a professional company, Addison Pest Control.

I liked that they offer a triple battery of treatments; steam heat to kill eggs and larvae, silica powder in void areas (like behind electrical outlets) to desiccate the bugs, and insecticide to kill the ones that walk around. Effectiveness was a major priority for me, and I learned from the site that it is for company owner Avery Addison as well. The company reports a 100% success rate over the course of warranty periods.

I contacted them and we spoke with Jay. He helped get us through much confusion and distress. The man was amazing in his ability to persuade the person who brought in the bed bugs to continue to sleep in the same room after the treatments were applied so that bugs would not wander the house in search of him or another host (me!).

Jay scheduled the treatment session for only two days later. In the interim I got a personal call from Avery, the company owner, which was a sincere and thoughtful gesture, even though Jay had covered pretty much everything over the phone and by email.

To qualify for the warranty, which includes repeat treatments when needed, I had to opt for the full house treatment rather than the single room. There were two insecticide options as well; (A) Demand - which comes with a three month warranty, and (B) Tempril - which comes with a six month warranty. If I had opted for the stronger insecticide, Tempril, perhaps the single room treatment would have worked after only one set of treatments. At first, however, I chose the cheaper insecticide product. Jay had mentioned to me early on that the more expensive insecticide product kills eggs and larvae while the cheaper one does not, but I did not pick up on how significant a difference it would make.

The activity level of crawling and biting increased after treatment. Jay explained this was unfortunate, but normal. But then, with more bites occurring at the end of the three week period, we felt the need to request another visit for treatments.

For the second visit, I paid a few hundred dollars more to have applied Tempril, the insecticide with a statistically slightly higher kill rate, power to kill eggs, and a longer warranty. In hindsight, perhaps it would have been best to go with the stronger insecticide from the start. Subjectively speaking, it seemed to work much better than the less powerful insecticide, or maybe that it killed eggs and larvae compensated for clutter interfering with the first steam heat treatment.

After the last sighting and biting I waited an additional three weeks before writing this review, just to be sure. I am very pleased and confident the problem is resolved -- without the need to throw away furniture or clothes. The warranty remains in effect until some time in November, which is reassuring, but I seriously doubt there will be any further need of it.

A big "Thank you!" to Avery, Jay, and also Lucas, the friendly and professional young man who came to my house both times and applied all six treatments as efficiently as the clutter around the place allowed him to do.

I really appreciated all the helpful information on their website and called Addison when I found a bedbug. Jay answered my many, many questions over a couple of days and we set up an appointment for treatment.

The technician Laura was very friendly and found no evidence of bugs, so it seems like we nipped it in the bud. So far, we have not seen any other bug activity after a month's time, but they said they will come back free of charge if we do for up to 3 months. They use a three-pronged approach of heat, insecticide spray and dust treatment and it was great that we didn't have to throw anything away.

The only reason I can't give the full 5 stars for experience was that the communication on the day of the treatment was stressful with the appointment time being changed twice on short notice (not Laura's fault). Besides that though, I would definitely recommend Addison for pest control.

As if isolating at home isn't bad enough, my girlfriend showed me terrible bites on her arms, hands, and legs. After catching a bug we looked it up on the net - bed bugs! We had dealings with Addison Pest Control last year and were 100% satisfied with the outcome. So there was only one company we would call for this problem. It was a two-day job. Jesse came the first day and, as usual, he was kind, knowledgeable, calm, and extraordinarily professional. Thanks Jesse! Michael came the second day. He was equally professional, and we appreciated him sharing his expertise with us. He listened to us and did everything we asked of him.
Thanks Michael! Addison Pest Control has the best team in Toronto.

Most pest control services can be costly and mostly these are issues we don't plan for or budget for. Addison was worth the money.
Very responsive. Immediate response to email request for consultation. Jay called and did an intake assessment. Answered questions. Sent someone out the next morning. Courteous, professional, in PPE (COVID19 precautions), maintained distancing. We had tons of questions, and all were answered. We were made to feel important, a priority and respected. They offered a three month guarantee (rodent issue). Follow up call done by Jay. More questions from me. More answers from them. They freely volunteered that we call back (in about a month) If we have any issues and they will return. Much better than our experience with another large Pest Control Company.

When we had an infestation of carpet beetles, Addison was able to deal with the situation with great professionalism. They helped us prepare for their visit, did a thorough investigation and then treated the apartment immediately. They were very knowledgeable and pleasant, and I highly recommend their services.

We suspected we had a problem with rodents in our house and called Addison. Jay was amazing and answered our call after hours - he was also able to get someone to our house first thing the next morning. Service was professional and effective. Definitely recommend!