Basswood Blinds - Incorrect Valances Sent with Order
We ordered two Basswood Blinds with Contemporary Valances from Blind Saver who was at the time an authorised dealer of Finecraft Window Fashions products.
Finecraft sent the order directly to us, however, included incorrect valances (top cover panel) i.e. package arrived with "Traditional" valances instead of "Contemporary" style.
We contacted Blindsaver who contact Finecraft to correct the issue.
Finecrafts response was that the Contemporary Valance was not available and refused to replace the incorrect valance. They renamed the style to "Manhattan".
Finecraft suggested we order a complete set of new blinds. The blinds were for the last two windows of our house that has finecraft basswood blinds (with contemporary style valances) at all other locations.
This is the worst customer service I have ever dealt with.
- Approximate cost of services:
- $600.00