Stonex Granite And Quartz

Countertops
650 Jamieson Parkway Unit #12 Cambridge ON N3C 4N3
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Stonex Granite And Quartz
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72%

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Reviews by rating (past 12 months)

Reviews for Stonex Granite And Quartz

Average customer rating:
6.5 10 (14 reviews)

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Adam in Toronto
Adam in Toronto
2 reviews Toronto, ON
10/10

Kitchen Renovation

Our experience with Stonex was superb. They have a great selection and provide a top quality product. We are super happy that we werre referred to work with them. We highly reccomend them to all.

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Company Response

Thanks Adam!

Private User
Private User
Private User reviews Woodstock, ON
10/10

Bathroom quartz vanity

This is the second time we have used Stonex. The first was for our granite kitchen countertop. Both times, we had excellent service. I would highly recommend. They were very professional.

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Company Response

Thank you for your positive feedback, we appreciate hearing good news.

Private User
Private User
Private User reviews Mississauga, ON
0/10

Bad customer service

Our Kitchen company deals with Stonex and referred us to them. When we went to pay for our counter top we found the service to be lacking, to say the least. We paid our deposit but left wishing we hadn't. We ended up cancelling and going elsewhere. The amount was more than had been quoted by our Kitchen designer and the excuse was poor. Non-professional attitude.

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Company Response

I'm sorry to hear that you had an unpleasant experience with us, please contact me directly at info@stonex.ca to let us know what location you were at.

Anette  in Norwich
Anette in Norwich
0 reviews Norwich, ON
10/10

Bathroom vanity top

From initial contact to final installation did not disappoint. Liv worked with us to get the top we loved at a great price, very professional. Installation staff were great.
Timelines were all met.

A great experience overall, have another project coming up, will definitely using Stonex again.

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Company Response

Thank you for the great review! We take a lot of pride in our work and do our best to exceed expectations every step from purchase to installation. We hope you continue to enjoy your countertop for years to come!

Private User
Private User
Private User reviews Oakville, ON
10/10

Thank you Stonex!

Stonex provide a large selection of Granite and quartz which are very competitively priced. We both want to thank Olivia so much for her guidance and assistance in making the best possible choices for our new home! The counters look absolutely stunning and exceeded our expectations.
Theirr installers did an amazing job installing them.
The project came in on schedule and within our budget.
Thank you Stonex!o

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Company Response

Thank you for the great review! We take a lot of pride in our work and do our best to exceed expectations every step from purchase to installation. We hope you continue to enjoy your countertop for years to come!

Michelle Lisa Scott in Kitchener
Michelle Lisa Scott in Kitchener
1 review Kitchener, ON
10/10

Amazing service & seamless installation!!!

Stonex was very professional from start to finish. I would highly recommend this company to my friends and family. We love our new beautiful quartz counters and spend more time in the kitchen now!

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Company Response

Thanks for the positive feedback Michelle! Happy to hear that your kitchen (and countertops) are being put to good use. We hope you and your family continue to love your new kitchen!

Cheryl in NOTL
Cheryl in NOTL
4 reviews Niagara-on-the-Lake, ON
10/10

Fantastic customer service

I purchased a granite kitchen counter installed in 2013 and have been really happy with it. At the time the company was called Stonehaven Granite Works. Last month I noticed a gap between the seam of the 2 slabs. I called Stonex and they sent someone the following week (yesterday). The service rep stayed for 2 hours and fixed the gap and he also noticed and fixed a tiny chip in another part of the counter. At the end I asked him how much I owed. He called his office and came back to me with "Merry Christmas... no charge!" I was stunned, but he said he found that there was no reason for the gap to have formed (nothing dropped on it or the cabinet hadn't been moved), so they decided that the fault was not mine. Working with Stonehaven before and Stonex now has been a wonderful experience. I highly recommend them.

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Company Response

Thanks for the positive feedback Cheryl, we were happy to help you out with your countertop service. We hope you and your family have a fantastic Holiday Season!

Litulvan in Cambridge
Litulvan in Cambridge
1 review Cambridge, ON
0/10

Improper Countertop Installation

We agreed on one thing, I got delivered something else. They did not agree to the mistake they made. I stopped the installation, and sent them away. After couple of days they called me and promised a solution. The solution was just a trick to let them back in the house, it didn’t work. My countertop is wobbling, and the seam is quite visible where they joined the two pieces. Since I got the product, not much I can do now. Oh, and they made sure that they have my money before the installation. Over the whole process I spoke to a dozen employees, and tree different crew come to my house, none of them knew what the other one did or said. I could write pages about how they treat the customer, but I don’t want to bore you. I just simply don’t recommend Stonex to you

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Louise in Niagara-on-the-lake
Louise in Niagara-on-the-lake
2 reviews Pelham, ON
10/10

Granite for Kitchen counters

This was a excellent company to deal with. We first went to Stoneycreek store and then the Woodstock store as they had more selections at that location. I found both store very helpful. It was bought and installed in less then 2 weeks. The installation went smoothly and we where very happy with the results. ?

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Chambl in Oakville
Chambl in Oakville
1 review Oakville, ON
1/10

Poor sense of customer service

Purchased kitchen countertop. Sales contact was pleasant. Included kitchen sink. Upon appointment for final measurements, it turned out the sink was too large. Owner was unwilling to substitute a sink that would fit. Product was delivered and installed on time though. Nonetheless, I highly advise to take your business elsewhere.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stonex Granite And Quartz

Stonex is a premier fabricator of kitchen counter tops, bathroom vanity tops, jacuzzi and fireplace surrounds, as well as other products for residential and commercial applications. Visit our large showroom with 1,000's of full-size slabs on-site.
With over 60,000 kitchen countertops installed throughout Ontario and over 20 years of experience, Stonex Granite & Quartz Inc. is the leader in manufacturing and installation of natural stone products with the quickest turnaround time.
Come visit one of our 3 showrooms in Woodstock, Cambridge or Stoney Creek!

CATEGORIES
Countertops
PRODUCTS
Granite, Quartz, Marble, Soapstone, Porcelain and Exotic Countertops and Surrounds
SERVICES
Fabricator and installer of stone surfaces.
BRANDS
ST Quartz, Lavanti, Ceasarstone, Cambria, Silestone
SPECIALITIES
Southern Ontario's #1 custom countertop and stone company
WEBSITE
https://stonex.ca/
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Credit, Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Ten Year Limited Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.