Qsi Windows, Doors & Sunrooms

During the estimate of the bedroom windows the salesman mentioned that if i have any issues with the windows that they will be covered under warranty the issue i have is the crank handle broke september 2020 first call to customer service said somebody will get back to me never happened 2nd call I was transferred to customer service no answer I left a message no call back 3rd call to customer service said that the company has changed hands and will re enter the issue into their system I dont know what that has to do with the warranty July 2021 still waiting If the company doesnt want to honor their warranty I just wish they would tell me instead of playing the game.