Called in Mr rooter for a smell when draining a sink or tub into my septic tank they told me on the phone it was a 230 diagnostic fee so I booked them then they never booked me in so I called back and had to reschedule my appointment. Then they come out and my wife was home alone when they arrived so she told them all about what was going on. Before even looking at anything then said they need to put a camera down the pipe to inspect for cracks so she agreed they then told my wife we need a new septic system due to it not draining and said when running 2 taps the tanks filled 3 inches (impossible) and that the bottoms of my concrete tank is sagged out then quoted us 45000$ to replace the system and charged us 827 for them to come out 600 for the camera down the pipe and 180$ for a helper to come out witch was an apprentic. On the recipe it states that the helper fee does not qualify for apprentices. I called them out on it and they got defensive including when I mentioned I got a second opinion on the septic system and the other company said it was fine and Mr rooter ripped us off. Talked to a lot of people about this company and they all said they are a rip off and should not be allowed to be in business. Then I asked for pictures of my septic system and all I got back was pictures of my hot water tank and this was the owner of this branch and he snooped around my yard.
- Approximate cost of services:
- $800.00