Raad Marble & Granite Inc.

Countertops
219 Connie cres, unit 6 Vaughan ON L4K 1L4
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Countertops
Raad Marble & Granite Inc.
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93%

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Reviews for Raad Marble & Granite Inc.

Average customer rating:
9.7 10 (41 reviews)

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Nataliya in London
Nataliya in London
2 reviews Vaughan, ON
0/10

Never would suggest this company to anyone.

As a minimum words: I repeated several times my request to have overhang in front of sink cabinet 1 1/2 inch in front of doors of the cabinet.
The outcome: the island counter was placed at 3/4 of inch over the door of base cabinet, while both counters at the wall were placed with overhang of 1 1/2inch as I requested for the island, not for those counters.
Next, abuse, bullying, threats, screams, pressure, words of promise to break counters if I dont pay for work.
I didn't mean not paying, I was requesting to fix their mistake!
Ali was listeninig with his replies that this would be a little too much. He can do over 1 1/4 inch overhang and this would be it.
My story: the previous kitchen got doors at the base cabinet ruined due to water damage, builders placed counter in level with the doors.
Huge expences followed with buying and installing all new kitchen.
The outcome: Amir came with the intrument, measured all. On my request to have overhang as 1 1/2 inch in front of the island table on the side where are sink and dishwasher he replied that Ali already told him that.
We discussed the wood or plywood to place under the island countertop as I saw it was at some other place. Amir focused on this. First, he didn't want to do this. Then he suddenly changed his opinion, agreeng to place thick plywood as dishwasher produces lots of heat.
The outcome: the countertops at the wall have overhang 1 1/4 inch. The island table has 3/4 of inch overhang over the sink and dishwasher (front side)!!!!
The island table sides are in 1 inch, the dining side overhang, opposite to the sink is longer than was requested by 1 inch!!
The following story will be in the file of text conversations with both Ali and Amir.
The question from Ali, when I showed him the distances: "We can't move it as there is not enough space between sink and the metal beam of the cabinet". Then, "what do you want us to do now?"
Then, "do you want to break it?"
I didn't know anything about the technicalities of the process.
Next, "you don't want to pay!!! I'll sue you!!!"
I explained, I agree to pay but please fix this!!
Shouting, rude words, offensive statements, bullyng. That what I received in the answer.
Further, Ali began to tell I never told to move counter a bit to the front.
But, how it appears that the counter is by 1 inch longer on the opposite side then? How it appears that the conters at the wall are at 1 1/2 inch over the doors of base cabinets? Who considered for this depth then?
Next, Amir called me and screamed, abused, bulliyed me at the top of his lungs. If I don't pay, they will enter the house and break the countertops, if I don't pay, they will bring me to the cort.
Dear future customer. I consulted two proffessionals in the installation of countertops. Both said, this is late to fix!! if I try to remove the counter, then cabinets will be damaged. I paid much for them and the installation.
I can't fix what they done wrong!!
They don't want to get in to financial damage for their own wrong.
Now, I asked my contractor, who knows how to all that process, to call Ali and Amir to talk, to discuss the matter.
Ali replied, if I don't pay they will enter my house and break counters.
What would you do in this situation?
Please really avoid using this team.
They might change the name of the company, but they wont change their own names.
I asked my contractor to call to Ali to see what can be done to fix the position of the countertop. The outcome: Ali threatened to come and break the countertops.
My contractor urged him this will be the tresspassing.
Would you like to have to deal with the business like this?

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Company Response

For anyone who just read the review we just need to clarify a few of these issues that Natalia claims to have with our work
We NEVER told her we will come in and break the countertop, what we told her is if we come and try to move the countertop around we will possibly break it.
The overhangs were supposed to be 3/4" which is standard from the face of the door which is 1 1/2" from inside the door, she keeps insisting that she wanted 1 1/2" from the face of the door. when we were discussing overhangs Im the one who mentioned it is important to have 3/4" overhang to protect the doors from spilled liquids. as I recall Natalia wasn't even sure about what I meant about overhangs until I explained to her.
On our phone conversation about the balance she wouldn't allow us to speak and kept speaking over us and every time we spoke over her she would start yelling and telling us to stop bullying her.
we did mention going to court in order to get paid because anyone inspecting the work would know that our job was excellent and it was very disrespectful not to want to pay the balance and start causing us all these problems because you misunderstood something .
most of our clients are returning customers and as you can see from all of our other reviews we know how to take care of clients and do good work and this review will not affect our reputation at all I just thought it was necessary for us to clarify all of this.
Amir

Frank V
Frank V
4 reviews Vaughan, ON
10/10

New Kitchen Countertop

We recently wrapped up a kitchen renovation which included a new quartz countertop manufactured and installed by RAAD Marble and Granite Inc.

In finalizing our design, we had selected a Caesarstone product for our countertop. After obtaining several quotes from different manufacturers, we settled on RAAD Marble and Granite. Amir was quick to respond when requesting quotes; his quote was the most reasonable of the 5 others that we had obtained from other manufacturers for the very same Caesarstone slab.

Our countertop was professionally manufactured and installed by the team at RAAD Marble and Granite. Our installer, Alex arrived on time and completed the installation quickly and efficiently, cleaning up behind his crew. Thanks, Alex, for your attention to detail!

We are extremely pleased with the services received from Amir and the team at RAAD Marble and Granite Ltd.

We highly recommend RAAD for all your stone projects!

With appreciation,
Mary and Frank V

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Private User
Private User
Private User reviews Hamilton, ON
10/10

Home renovation

I was quite reluctant to do renovations and thought I would reach out to this company just to get a sense of the process and the cost. I was honestly very impressed . The level of professionalism and the talent was beyond what I had expected. The cost was also very reasonable given the quality and the job the team here does. Thank you so much Amir and team for all your hard work. Wish I was home so I could add pictures. And thank you for going above and beyond to refer me to other home renovation professionals!

All the best,

Samantha

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Company Response

Samantha, I'm glad you're happy with our services and really appreciate your review and kind words . Good luck with the rest of the reno and we look forward to working with you again
Thanks
Amir

Private User
Private User
Private User reviews Bradford West Gwillimbury, ON
9/10

Kitchen renovation

Had a few estimates for our kitchen countertop renovation, Raad came in with the most reasonable price. Their workmen’s ship is excellent, the countertop is precisely cut at the shop and quickly installed at home with a minimal adjustment during installation.

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Company Response

Hi, thank your for your honest review and for your business. We are glad to hear you are happy with your new counters and look forward to working with you again in the future.
Thanks
Amir

terra.noble in Toronto, Ontario
terra.noble in Toronto, Ontario
5 reviews Toronto, ON
10/10

Kitchen renovation

Our kitchen installer recommended Raad and we couldn't be more pleased. Amir was great to work with -- very responsive, patient and friendly -- and our quartz counter top is perfect. I would highly recommend Raad, and hope to work with Amir again on future projects.

Terra

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Company Response

Thank you very much for your review terra , we really appreciate it! Good luck with your new kitchen and let me know if you have any questions.
Thanks
Amir

Sheila @ Choices
S. .
3 reviews Toronto, ON
10/10

Countertops and more !!

RAAD Marble & Granite is a company one can count on for superior service and a wonderful finished product.
I have hired this company many times and have never been disappointed...only wonderful friendly service, accuracy, cleanliness, and a quick turn around for clients.

I highly recommend Amir and his crew.

Sheila Clark
President

Choices, The Agency

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Company Response

Thanks a lot Sheila for your review and also for your continuous business! Looking forward to working with you on your next project
Thanks
Amir

Mona in Toronto
Mona in Toronto
1 review Toronto, ON
10/10

Master Ensuite

Found Raad on homestars, decided to give them a try based on their great reviews, good selection and being in close proximity was a bonus.

They are very pleasant to deal with and quick to respond to all inquiries and delivering the work. Bathroom countertop looks amazing, so pleased.

Loved their work and service that we called them back to do our main bathroom as well. Did another great job!

1 of 1 people found this review helpful.
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Company Response

Thank you Mona for your business and your review, it was an absolute pleasure working with you and your husband!
Amir

NA in Toronto
NA in Toronto
2 reviews Toronto, ON
10/10

Bathroom renovation

I found Raad Marble through HomeStars and so glad I did. Amir quickly responded to my questions and provided me with a very competitive quote. So pleased with my new vanity top and shower sill. Exactly what I wanted. Have already passed his name along to others. HomeStars came through again.

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Company Response

Hi Nancy, Thank you for your amazing review. it was a pleasure working with you. we appreciate your business! please let us know if you have any questions or concerns.
Thanks
Amir

Private User
Private User
Private User reviews Vaughan, ON
10/10

Table Tops

I ordered 4 table tops (three marble and one quartz) through Raad Marble & Granite Inc. Two were ordered in 2019 and another two this year. Both times, I contacted several companies for quotes and found that Raad had the best combination of selection and price. Amir was very responsive, answering all my questions and provided me with pictures of the stones. I was very impressed with Raad's service and the fact that they didn't make me feel like a small customer, despite the fact that the job was small (low square footage, pick up, no installation). I would highly recommend Raad to anyone who appreciates value, service, and a personal touch!

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Company Response

Thank you for your kind words and your continuous business. we hope you enjoy your new table tops!! let me know if you have any questions.
Thanks again
Amir

Private User
Private User
Private User reviews Toronto, ON
10/10

Counter Top

We were very happy with Raad Marble. They quoted us a better price and turnaround time than other companies. They helped with colour selection for my kitchen and provided samples. They actually came a bit early to install the counter and we were very happy with their service. Amir and his workers were professional and nice to deal with.

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Company Response

Thank you!! We appreciate your business and this review, I'm glad we could help you with your beautiful new kitchen. Let me know if there are any questions or issues !! Thanks again
Amir

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Raad Marble & Granite Inc.

At Raad marble and Granite, all of our counter tops, vanities and other applications are customized to fulfill your highest expectations. Our years of experience in the trade, along with our world-class machines & equipment, give us the confidence to guarantee the very best quality and customer satisfaction that we sincerely value.

Our company consists of professionals in fabrication and installation of :
Granite / Quartz / Marble countertops
Vanity tops
Tables
Bar tops
Tub surrounds
Fireplaces

CATEGORIES
Countertops
PRODUCTS
Granite , Quartz , Marble
SERVICES
Fabrication and installation of : Countertops Vanity tops Table tops Bar tops Tub surrounds Fireplaces
BRANDS
Caesarstone , Silestone, Belenco , Querella , Quantra
STYLES
Anything from traditional to modern designs , any type of edging , please visit our website for edging details.
WEBSITE
http://www.raadmarble.com
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.