House & Apartment Cleaning review in
Burlington
I purchased a Wagjag for 2 hours of cleaning with 2 cleaners for $69 (a value of $140). The booking process was ok, but I didn't like that it was a 3 hour window during which time the cleaners may arrive and not a firm appointment. I found the person on the phone to lack customer service skills.
The cleaners were in the house for 1 hour and 15 minutes, when they told me they were finished. The areas they cleaned were well cleaned, but it wasn't until after they had left that I realized they hadn't cleaned any of the window (which were obviously in need of cleaning). Considering that I had paid for 2 hours and they left early, this left me rather disappointed.
I will probably try a different cleaning service next time
- Approximate cost of services:
- $69.00
- What could this company do to improve their services?
- have a more cheerful person answering the phone cleaners to use the entire time paid for, or offer to come back at another time to do a second short clean
- Any advice to offer fellow homeowners facing a similar project?
- have a checklist of tasks you expect to have completed.
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