I have been an ADT customer for 9 years now. I recently have been getting an error message on my security keypad and when I called to ask for guidance, the service I received was exceptional! The customer service representative took the time to trouble shoot and follow up with me with status reports. The problem ended up be minor (a battery replacement for $50). I was extremely impressed with how knowledgeable the rep was as well as their patience and kindness!
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