PuroClean Restoration Oakville/Mississauga

Formerly PuroClean Emergency Services
Mold Detection & Removal
Oakville ON L6L 6W1
Write a Review
Write a Review


HomeStars
Mold Detection & Removal
PuroClean Restoration Oakville/Mississauga
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for PuroClean Restoration Oakville/Mississauga

Average customer rating:
9.9 10 (83 reviews)

Sort by

Mae Scatliff from Oakville
Mae Scatliff from Oakville
2 reviews Oakville, ON
10/10

balcony leak

A leak in the Juliet balcony caused damage to the ceiling and walls of the front foyer of my house. Joel's team repaired the damage and restored it perfectly to it's original appearance. The work was done quickly and efficiently and I am delighted with the final result.

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

May: I am so pleased you liked our service! I will share this with Greg and Adam. They really enjoyed helping you restore your home back to its original beauty. At your service, Joel

S R in Oakville
S R in Oakville
10 reviews Oakville, ON
10/10

Honest folk

We had mould in our attic from an old water leak.
We were originally going for an all-in-one service provider...new roof, new insulation, and mould removal.
The provider turned out to be less than honest,and we were lucky to walk away with our deposit.( but not without a fight!)
I was nervous about doing all the work, but scored well with three different providers...Joel's company being one of them.
Joel and his employee ( future firefighter-in-training") cheerfully took on the task , providing us with before and after photos.
It is hot , difficult work and we are happy with the results.
While in the attic, the young worker discovered a disconnected vent..that several others who had been up there never noticed or ignored.
Joel was very honest about what he does and can't do.
He was the most pleasant of the four companies I spoke with ..and that is big plus in the trades.
Would highly reccomend.

Approximate cost of services:
$1,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you very much SR for the great review. We were happy we could help. We will always do our best to locate any potential issues which can contribute to moisture issues in the attic. Moisture and condensation create the environment for mould growth. Its best to fix not just the damage but also the cause of moisture build up. At your service, Joel

Elisabeth & Kenton in Burlington
Elisabeth & Kenton in Burlington
1 review Burlington, ON
8/10

ATTIC MOLD REMOVAL

Looked at a number of companies before choosing Puroclean. The attic in our house had mold issues due to improper ventilation from two bathroom that had been renovated a few years earlier (very annoying).

Puroclean were good to deal with even with the added pressure of the floods in Windsor and a slight delay. They were very clean, taped of the area and were professional throughout. There solution was an appropriate approach for the problem. Made life easier in that they also fixed the ventilation caps in the roof to vent correctly.

All in all a pleasant experience

Approximate cost of services:
$3,800.00
Was this review helpful?
Company Response

Thank you for the review Kenton. It was our pleasure helping you with this issue. I hope the rest of your move goes well! You will be missed on the street. At your service, Joel.

Steve & Wanda
Steve & Wanda
3 reviews Mississauga, ON
10/10

Bathroom mould

Thank you to the Puroclean team for the immaculate job in removing mould from our master bathroom! We were very pleased with the final result and wholeheartedly recommend this team!

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you Steve and Wanda! It was our pleasure to serve you! Joel.

agroves in Oakville
agroves in Oakville
2 reviews Oakville, ON
10/10

Emergency Mould Remediation

There are not enough thanks in the world for Joel and his team. A contractor incorrectly installed toilets in my home. Unbeknownst to me there was a leak behind my walls that went from the top to the bottom floors. Fast forward 2 years and the water started to leak through my kitchen cabinets!! The contractor was guaranteed through a major home improvement retailer. After months and months of back and forth with the store/contractor insurance companies, I was still getting nowhere. I decided to call PuroClean to get a quote as I could not live with the mould and feared it would start to effect my health. Joel came in within 24 hours to complete an assessment. He was patient, courteous, and VERY knowledgable. I explained the back story and he offered to help. He immediately drafted an emergency report (with pictures) and was in touch with the insurance companies right away. Finally, I had someone in my corner who could navigate the insurance company and get results. Within a few days there was finally an open line of communication with the proper insurance company contacts. Within a week my home was mould free and ready for rebuild. If it were not for PuroClean I would still be fighting with insurance companies for someone to take ownership of their mistake. Thanks PuroClean!!!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for your review Audrey. It was a pleasure helping you get this important work done. We pride ourselves in communicating the extent of damage and the required mitigation work both to you and your insurance provider to ensure it gets completed properly. All the best! Joel

Goga
Goga
2 reviews Oakville, ON
10/10

Fire restoration/cosmetic upgrades

We called PuroClean after we tried to get a quote from 2 other companies that were taking forever and did not seem enthusiastic to work on our house. Joel quickly answered and came on site and within a few days we had a comprehensive quote.

Joel was always available to answer any questions we had no matter how small or insignificant they might have seemed to a contractor. He would come on site often to make sure we were happy and deal with any small set backs right away. His team was very responsive and they involved us in every important decision along the way.

What could've been a very stressful time turned out to be a great experience with great results thanks to Joel and PuroClean.

Approximate cost of services:
$110,000.00
Was this review helpful?
Company Response

Thank you Gorica for the review. It was a fun and challenging experience working with you to get your home back just how you wanted it. We are so glad you are happy with the outcome! At your service, Joel.

Doug Greenwood in Oakville
Doug Greenwood in Oakville
1 review Oakville, ON
10/10

Excellent rug cleaning cleaning and friendly customer service

Joel was quick to return my original call even though it was before 8 a.m. and he came the same day to provide a quote to clean our rugs. On the scheduled work day he arrived on time and the work was completed in the time he said it would take. Rugs are clean throughout the house now and the price was very fair. Would have no trouble recommending Puro Clean, Oakville and Joel Nelson.

Approximate cost of services:
$240.00
Was this review helpful?
Company Response

Thanks Doug. Glad we could get your carpets clean and to your schedule. All the best, Joel.

Christian With-Seidelin from Oakville
Christian With-Seidelin from Oakville
1 review Oakville, ON
10/10

Basement flood from broken drain

Discovered water under carpet and in storage area. Called my insurance company, who recommended Puroclean. Puroclean was very fast, professional and highly competent in indentifying the problem and getting a resolution in place. Puroclean worked with the insurance company, took on the general contractor role and managed the entire process very professionally. Puroclean had access to my house when not home and I had no doubts about their honesty and integrity. If you ever need any type of emergency repairs call Joel Nelson at Puroclean in Oakville and you will extremely happy you did. Basement was brought back to its pre-flood condition within two weeks.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Thank you for your kind review Christian. It was our pleasure working with you to get your basement back and in shape for you quickly and effectively, At your service, Joel.

Mae Scatliff from Oakville
Mae Scatliff from Oakville
2 reviews Oakville, ON
10/10

basement flood

Due to the very cold winter, a pipe burst causing water to flood the basement floor. Joel & his team came right away, cleaned it up and did all the repair work. Fast service & high quality work. Basement looks like new.

Approximate cost of services:
$16,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for your kind words Mae. Very happy to hear you were pleased with the quality of our work. Very happy we could help. At your service, Joel.

Steve C.
Steve C.
3 reviews Burlington, ON
10/10

Attic Mold removal

We found mold in the 2 attics of our home. Joel came to the house and did a thorough inspection of the areas as well as taking photos. He spent as much time as we needed discussing options to repair during that initial visit. He then provided a written detailed estimate for the costs of repairs and the procedure that was best to use in our case. The crews performing the insulation and mold removal were on time, polite and respectful of our home. They made every attempt to protect floors from equipment and mask off areas of the house to contain any further possible contamination. Joel personally returned at the end of the job to inspect and ensure our satisfaction. I would not hesitate to recommend Joel and his company.

Approximate cost of services:
$5,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for your review Steve. We appreciate you recognizing that our procedures such as containment and negative air pressure that we use during the mould removal are to ensure air quality in your home is not affected during the removal. At your service, Joel.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about PuroClean Restoration Oakville/Mississauga

*Please note if you are seeking emergency services for Water Damage, Fire Damage or Biohazard mitigation - please call the phone number rather than leaving a message in the inbox*

PuroClean Emergency Services is independently owned and operated in Oakville Ontario servicing both Oakville and Mississauga. We treat your property as we would our own. We take the time to communicate and explain our procedures and the results you can realistically expect. We do whatever it takes to ensure your completely satisfied with our service. With extensive experience and training in property restoration backed by IICRC/ Clean Trust certifications, PuroClean has earned a reputation as "The Paramedics of Property Damage". We do more than clean up after a property disaster. In response to every emergency, we provide a combination of exceptional property mitigation services delivered with an equal degree of compassion. We help rescue homes. We put businesses back on their feet. We help you get back to your life.

CATEGORIES
Mold Detection & Removal, Asbestos, Lead, and Radon Removal, Fire & Water Damage Restoration, and Home Inspection
PRODUCTS
State of the art drying systems, Deodorization, Water Removal, Cleaning, Disinfecting and Repairs to Property. Catalogue of damaged contents and off site storage of contents.
SERVICES
1. Water Damage Restoration: Our trained professionals identify the full extent of Water Damage, both obvious and unseen, by using moisture sensors and detectors. This ensures that a thorough remediation and cleanup within the damaged property is always completed, no matter the size of the water emergency project. Some examples of the water damage services handled by PuroClean are: • Basement Flooding • Sump Pump Failure • Sewer backup • Seepage • Kitchen Flood • Water Damage in Basement 2. Fire Damage Restoration: As property owners, we understand how devastating a fire can be, which is why we take the time to walk each owner through every step of the restoration process. We determine the full extent of the fire damage, including the impact of smoke, heat and residues from fire and smoke. It is essential that we provide open communication with the property owner, ensuring that they are fully aware of what will be taking place in their home following this unexpected loss. Some examples of the Fire Damage services are: • Smoke Damage Cleanup • Soot Cleanup • Fire Damage Cleanup • Fire Damage Mitigation • Smoke Damage Mitigation 3. Mould Inspection and Mitigation: When it comes to a property that has been affected by Mould we use environmentally friendly cleaning agents, a botanical spray and a hydroxyl to ensure that the infected area has been completely sanitized and cleansed. Through this process, mould spores are captured and killed, leaving behind a clean area and fresh scent. Mould Removal services offered by PuroClean are: • Attic Mould Removal • Kitchen Mould Removal • Bathroom Mould Removal • Basement Mould Removal or the mitigation of any other kind of Mould on your property. 4. Biohazard & Trauma Cleanup: In your time of need, let our professional technicians take care of you and your family, providing you peace of mind. Our services will be professionally completed and your space and belongings handled with care. We offer the following Biohazard clean ups: • Blood and Bodily Fluid Cleanup • Suicide and Homicide Cleanup • Accidental Death Clean up • Sewage Cleanup and Sanitation Services, • Rodent and Bird Feces Cleanup Services • Hoarding Cleanup Services
STYLES
We treat your property as we would our own. We take the time to communicate and explain our procedures and the results you can realistically expect. We do whatever it takes to ensure your complete satisfied with our service.
SPECIALITIES
Water Damage Specialists, Mould Damage Specialists, Fire Damage Specialists, and Biohazard Damage Specialists. When property damage occurs, PuroClean Emergency Services is driven to provide an unmatched service experience, quickly, professionally, ethically, and with compassion, resulting in peace of mind for all concerned.
WEBSITE
https://www.puroclean.ca/oakville-on-puroclean-emergency-services/
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
6
RETURN POLICY
5 year warranty on all services
PAYMENT METHOD
Visa/Cheque/e-Transfer
LICENSES
IICRC / Clean Trust; Water damage restoration, Applied Structural Drying, Applied Microbial Remediat
MEMBERSHIPS
IICRC (Clean Trust)CCI (The Canadian Condominium Institute)
LIABILITY INSURANCE
Yes
DIPLOMAS
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Yes
BONDED
Yes
PROJECT RATE
yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.