Drainpro

Plumbing
Ottawa ON K2G 1G4
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Drainpro

Average customer rating:
9.8 10 (187 reviews)

Sort by

Private User
Private User
Private User reviews Ottawa, ON
8/10

Sink Replacement

The two workers who came to do the quote and to perform the repair were incredible. They were professional, fast, polite, and did a great job for a reasonable price. I can't say enough positive things in that regard.

The company itself was unresponsive at times, but eventually got everything worked out. Overall, I would recommend this company.

Approximate cost of services:
$650.00
Was this review helpful?
Company Response

Thank you for your review.

Zarko
Zarko
1 review Ottawa, ON
10/10

Mold detection identified

Drainpro was quick to send a plumber to come to visit our home. The root cause of the mold was identified. The tehcnician was very helpful and friendly. I would recommend Drainpro services.

Approximate cost of services:
$75.00
Was this review helpful?
Company Response

Thanks so much for the review. DRAINPRO is happy to help. Call us any time for your plumbing needs.

Private User
Private User
Private User reviews Ottawa, ON
6/10

Good but Expensive

Our relatively new pull-down kitchen faucet developed a leak -- the manufacturer immediately sent the required replacement parts (pull-down hose and nozzle) at no charge under the lifetime warranty -- DrainPro showed up promptly and installed replacement parts in less than 35 minutes -- $190.00

Approximate cost of services:
$190.00
Was this review helpful?
Company Response

Thank You

Private User
Private User
Private User reviews Ottawa, ON
10/10

Toilet and outdoor hose repair

Great advice - saved us money and fixed past and future headaches! Friendly, professional and responsive service and awesome work. THANK YOU!

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Your welcome and thanks so much for the review. Just call any time you need help with your plumbing.
DRAINPRO

slpenwarden
slpenwarden
0 reviews Ottawa, ON
9/10

Kitchen Drain

Great service, polite technician, prompt service. 3rd time this year using the company and it is always a pleasure. (All different issues)

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Thanks so much Stephanie for the review. It is alway a pleasure. Let us know whatever plumbing needs you have.
Joan / DRAINPRO

Kayla
Kayla
0 reviews Ottawa, ON
10/10

My plumbers 4Life!

Matt hooked up my new sink, faucet, and fixed what I thought was an unfixable drip in my basement. He was fast, efficient, proficient and so polite and nice. And to be all those positives with all the poop a plumber has to go through? I have definitely found our plumber for life! (my apologies for the poop pun; I couldn’t resist.)

Approximate cost of services:
$375.00
Was this review helpful?
Company Response

Thanks so much Kayla for the review. Funny pun! Call us for any other plumbing issues in the future.
Have a great day & thanks again for the review.
Joan / DRAINPRO

Bob from Ottawa
Bob from Ottawa
1 review Ottawa, ON
10/10

Replace all deteriorated underground drains (connecting and main) under basement floor.

Best decision made was phoning Drainpro, absolutely, no doubt.
(thanks also to Homestars reviews)......an important decision tool!! )
This is family owned, managed and operated ..by Tim and his team of both sons....Tyler and Matt.....professional, licensed, and definitely personable.....Excellent customer feelings and care...
....Tim, and the team’s confident and honesty to my concerns and mega anxiety was really a reassurance.
This was a big 4day 2 person job......with plumbing, labour and cement skills required. (Matt even has a certificate in cement skills)
Very very pleased with the job.
Summary of scope of work, in short, Bungalow, built 1962, Mooneys Bay
-Open cement floor, replace underground drains, incl main
-Install Back water Valve on main drain, removals, replace cement.
Yes, would most definitely recommend !! Excellent !!
Bob R.

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thanks so much for the review Bob. So glad you are pleased with the underground replacement and the back water valve job the boys took care of for you. Call us any time for any other plumbing needs.

Kris in Ottawa
Kris in Ottawa
4 reviews Ottawa, ON
10/10

Install Utility Tub Basement

We had a utility tub installed in the basement. We provided the tub. Matt came to do the install. He used most of the tub but noted some parts were cheap and swapped them out. We were very satisfied. Communication was good with Tim. They booked quick, quoted quick and worked quick. Overall we were very satisfied.

Approximate cost of services:
$750.00
Was this review helpful?
Company Response

Thanks for the review Kris. We are happy to help with any plumbing needs.

Kevin from Ottawa
Kevin from Ottawa
1 review Ottawa, ON
10/10

PROFESSIONAL WORK ETHICS

DRAIN PRO is a professional conscientious business. Plumbers (Tyler and Matt) are well informed, know their various products and suggest what would best suit your needs. Drain Pro responds promptly to your call(s) and always willing to adjust to your schedule.

Their team is very impressive, arrive on time, professional, clearly experienced and ensured the worksite is cleaned up, and remove garbage. The employees are very respectful of the Covid rules (mask and distancing). Finally they are always willing to check out "other" issues and provide solutions. AMAZING!
Maureen and I are happy to give a five star rating ..........well deserved.

*Should you use Drain Pro, and Tyler is your plumber, remember to ask to see his "hammer", a tool he is very proud of. Be Safe, Be well

Approximate cost of services:
$165.00
Was this review helpful?
Company Response

Thanks for the great review Kevin. Always pleased to hear from happy DRAINPRO customers. Call us for any other plumbing needs.

stefanomarconetto
stefanomarconetto
0 reviews Ottawa, ON
10/10

Sewer replacement

Professional and easy to deal with. Replaced the old cast iron sewer pipe and were careful to minimize noise and dust. Great guys!

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Thanks so much for the review Stefano. Always great to hear you are pleased with the work.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainpro

At DRAINPRO, our goal is to deliver the best possible service every time. We've built our reputation on being friendly and professional with every single customer. We're a local Ottawa plumber, committed to getting the job right the first time, every time.

Call us today for all of your plumbing needs! Or visit us at www.drainproottawa.ca

CATEGORIES
Plumbing and Drain Services
SERVICES
Toilet, faucet or sink repairs. Dishwasher and washing machine plumbing repairs. Blocked sewers and pipes. Water line repairs. Frozen pipes. Electric water heaters. Sump pump and sewage pump repairs. Floor drain repairs. Video inspections
BRANDS
American Standard, Gerber, Delta, Moen
SPECIALITIES
Sinks, Toilets, Tubs and Drains
WEBSITE
http://www.drainproottawa.ca
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-Transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One Year plus Manufacturers
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.