Drainpro

Plumbing
Ottawa ON K2G 1G4
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97%

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Reviews by rating (past 12 months)
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Best of 2018 winner 4 timesBest of 2018winner 4 times

Reviews for Drainpro

Average customer rating:
9.8 10 (112 reviews)

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Sandra  in Nepean
Sandra in Nepean
0 reviews Ottawa, ON
10/10

A job well done.

This company is great. Matt got here when scheduled, cleaned out my drain quickly and with no mess. Many thanks! You are certainly my plumber (and plumbing company) of choice.

Sandra

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Company Response

Thanks so much for the review Sandra. Call us any time.

Diane K. in Ottawa
Diane K. in Ottawa
1 review Ottawa, ON
10/10

Repair leaking pipe from drain in shower

Matt did an excellent job diagnosing and repairing a drain pipe elbow that was leaking into my living room. He was friendly and efficient and appriorately called for an additional hand when required for the most reliable fix. That backup came quickly as well. I appreciated how well Matt cleaned up afterwards and explained what the problem was. I will call Drainpro again if needed for future jobs.

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Company Response

Thanks for the review. Call us any time to help.

Marc-Philippe in Kanata
Marc-Philippe in Kanata
0 reviews Ottawa, ON
10/10

1- Outside bib repair and 2- Blocked toilet

I have had needed services from DrainPro twice in the past two weeks.
1-We needed an outside water bib replaced and 2 weeks later, our church had a blocked toilet.

Matt from DrainPro was on time both times, pleasant to deal with and professional. He clearly explained what needed to be done. It was obvious he knows his trade as there was no hesitation in his work which he completed expertly.

I will definitely call DrainPro again and recommend it to anyone.

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Company Response

Thanks so much for the review. Call us any time you need us, we are glad to help.

Robmarken in Nepean
Robmarken in Nepean
1 review Ottawa, ON
10/10

Reliable and Professional Service

The service manager was able to juggle her plumbers to attend promptly to my bursted water pipe. Steve's work was professional, friendly and clean, giving me hints on how best to manage the pipes' exposure to cold walls. All for a very fair price with no drama ! Thanks.

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Company Response

Thanks so much Rob for the great review. Always great to be able to help. Let us know if we can help out in the future.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Reliable and Professional Service

I had used DrainPro probably around 4 years ago for a new basement laundry tub install including faucet install. This included some "proper" work to the copper piping as well to fix issues from the previous home owner "do it yourselfer". Tyler had come at that time and did a very professional and efficient job, and pleasant to work with when explaining things, etc.
So today, I needed DrainPro for a few routine issues:
a. leaky kitchen faucet (hot water) and
b. leaky shower head where it was spraying from the angle lever
Steven was the DrainPro rep today and just as professional and reliable as Tyler. He fixed the kitchen faucet in no time and explained what the issues were. In regard to the shower head, he was honest in indicating the issue would be resolved with a new shower head. So I will purchase one and have them come back for that install.
What I like about this company and their reps is that they don't BS you, and just do straight, honest good work. The reps are not scared of hard work and do great work.
I would highly recommend them to anyone who needs plumbing issues minor and major. They don't give the trade bad name but the opposite.

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Company Response

Thanks so much for the great review. Happy to help. Call us with any other plumbing issues any time.

Sheila in Ottawa
Sheila in Ottawa
8 reviews Ottawa, ON
10/10

Prompt professional effective service

Clogged kitchen sink drain in a 1950's bungalow with original plumbing under the basement floor to the street. Made a non-emergency service request through Homestars early Wednesday evening, Tim from DrainPro got back to us within an hour and sent a professional to our house first thing Friday morning. The plumber was at the house for 3 hours, reconfigured some of the plumbing connections and chased the clog through the old basement plumbing right out to the city drain. He was prompt, courteous, explained everything before he did the work, cleaned up the worksite and gave us great value for the money. The drain problem is completely solved and I would highly recommend this company if you need plumbing services.

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Company Response

Thanks so much Sheila for the review. Let us know if we can help you in the future.

Ray in Nepean
Ray in Nepean
1 review Ottawa, ON
10/10

Install laundry tub

Excellent work, on time and on budget. Tyler’s commitment to the job was great. I would recommend Drainpro for their prompt and quality service. Thank you very much.
Ray J. Paquette
Stittsville Ontario

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Company Response

Thanks so much for the review Ray. Let us know if we can help out in the future.

JMK in Brampton
JMK in Brampton
2 reviews Brampton, ON
10/10

Replace Drainpipes in basement floor

Drainpro's staff was experienced, knowledgeable and personable. I was billed what was quoted, it took the time they had estimated and the team went above expectations. When the estimate seemed to be taking a long time, the office called to explain why and let me know when I could expect it. I would have them back again any time.

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Company Response

Thanks so much for the great review Janet. Its always good to hear from satisfied customers.

Brian L from Ottawa
Brian L from Ottawa
3 reviews Ottawa, ON
10/10

Toilets and shut-off valves replacement

Getting DrainPro to replace two toilets, the shut-off valves for those toilets as well as adding shut-off valves under two sinks couldn't have gone better. A quick email and an appointment for an estimate was set. Steve dropped by when he was scheduled and within minutes was done.

Another quick email had the installation appointment setup. Joan in the office calls when the technician is on his way.

Matt handled our installation when Steve got booked last minute on another job. It was obvious he knew what he was doing and in less than two hours he was done.

Not much else to say but to repeat that if you want friendly service and a job well done, call DrainPro. I know I will when I require plumbing services again.

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Company Response

Thanks so much for the review Brian. If we can help in the future, please call us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainpro

At DRAINPRO, our goal is to deliver the best possible service every time. We've built our reputation on being friendly and professional with every single customer. We're a local Ottawa plumber, committed to getting the job right the first time, every time.

Call us today for all of your plumbing needs! Or visit us at www.drainproottawa.ca

CATEGORIES
Plumbing and Drain Services
SERVICES
Toilet, faucet or sink repairs. Dishwasher and washing machine plumbing repairs. Blocked sewers and pipes. Water line repairs. Frozen pipes. Electric water heaters. Sump pump and sewage pump repairs. Floor drain repairs. Video inspections
BRANDS
American Standard, Gerber, Delta, Moen
SPECIALITIES
Sinks, Toilets, Tubs and Drains
WEBSITE
http://www.drainproottawa.ca
PAYMENT METHOD
Cheque, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One Year plus Manufacturers
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.