We just bought a beautiful new home and needed upgrades to all locks and handles for increased security. We paid upfront for the full service, the quote was established and the work was to begin. The owner brought the wrong parts on the first visit, it took several weeks and he said he would re-order the parts that were incorrect. He installed the rest of the job, he also kept changing prices and diverting from the original quote. The owner was quite a fast talker and clearly meant to cause confusion for us so we could not figure out what was done and what was outstanding. In the end, we did not get the parts missing corrected, he did not return to finish the job as promised and he has not answered the telephone or email since. It has been 2 months and we have given up very unsatisfied and feeling quite ripped off!
- Approximate cost of services:
- $2,700.00