Furnace King Home Services

I deliberately waited a while to give Furnace King a review. First off many thanks to Sandip for his patience. The first time I called them for an appointment, I was asked to pick a day when both my spouse and I would be available. In my situation that was rear and they still made an exception in my case and gave me an appointment. There was another company that gave me a tough time for an appointment for this very reason.

Sandip was there at my home promptly and explained to me the options, their technology and suggested the model that would be optimal for my home. He did not try to oversell. He also gave me a financial plan which worked for us. Mohammed and his team came to do the installation and did a very neat job. After a few days, we felt the heat was not coming up to the second floor. When I let Sandip know, he booked a technician to come and increase the fan speed to address the issue.

I give a 10 out of 10 for their sales, communication and workmanship. Even though it is not their job, as I discussed with Sandip, I would have been happier had the old humidifier been removed and the hole patched.

Sandip contacted with us after our homestar service request and gave us a professional quote and assessment. We took a bunch of time after that to compare the quote to others and he was very patient and answered the questions we threw his wait as we were quoted by others. His quote held up well and after hiring this company they were totally great- their team was professional and kind and the install went great. They managed to do it all within a day with a follow up to make sure all was well after. I would really recommend Sandip and his team.

Funace King rep. called me and and offered me a replacement for my air con , knowing that my warrantee has wxpired two Years ago. The heat pump is for cooling and heating up to -10C. below that the furnace takes over. Cost is $10500, after a goverment rebate of $6500, my out of pocket
cost is $4000, tax incl.
I went for it and had it installed wich was a pleasnt experience.
The tchnitians wewre friendly ,professional and three hour later it was working. I am loving the new system. Thank You guys.

Cant say enough good things about Sandip, Junior, Conrad and Nibo! We got the A-Team. First, many sales persons dont know beyond brochure level detail of what theyre selling so its hard to trust them. Sandip knows his stuff so well that I was 100% sold with full assurance that I was in good hands. And I work in technical environments and Im picky. Not only that, Sandips installers upheld all assurances he had made with the quality he promised. Work aside they even cleaned beyond what was required (that specially made my wife really happy too). They even threw in some extras. Paperwork was detailed. Floors were protected. I always have complaints with everyone I work with but with them zero complaints. All boxes were checked. I will vouch for them any day.

Crew very professional and on schedule.. from sales rep to techs. The system works as promised. Were very happy with the new heat pump

Furnace King presented all the details I needed in order to make a decision on replacing my old furnace and even older a/c unit with a new furnace and het pump. The installers did a great job with the installation, including figuring out how to vent the unit outside through the existing bulkheads in the family room. So far the unit is operating properly and I
have no regrets about having this work done by Furnace King.

We have been customers of Furnace King for over 10 years and decided have our 15 year old furnace replaced. Just to be clear this is a 9.5 rating (Home Stars rating system does not allow fractions). Sandip, the Home Comfort Advisor is a credit to the organisation. He was thorough in his initial "presentation" and his advice was honest and detailed. The installers, Junior and Konrad came within the time window and were overall, very friendly, courteous and efficient. There were a couple of minor issues with a small drainage pipe leak and an ill-fitting furnace filter cover which were both promptly fixed. No organisation is perfect but in our opinion what separates a good company from mediocre ones is how they resolve issues. In this case, Furnace King came through with a satisfactory resolution which is very reassuring. We understand that the filter cover was pre-fabricated in a metal shop prior to installation and although functional, was not, to be honest, well constructed. To be fair, this is a very minor issue and hence the slightly less than perfect score. We will still strongly recommend Furnace King!

We had a 24+ year A/C and 15-yr mid-efficiency furnace (< 80% efficiency) that were both in working condition, but the costs were beginning to add up. I read a lot about heat pumps and called at least 7 different companies across the GTA, with several in-home estimates provided. Sandip from Furnace King provided the most comprehensive explanation about what to expect and helped us with our decision. I was aware that the installation would be a difficult job because of the space restrictions where the furnace had been placed (and the existing chimney venting that needed to be changed to PVC with high efficiency furnaces), but Sandip's knowledge prepared and reassured us that the equipment (Bosch) would be installed to code and with a great warranty. Sandip sent 4 people to do the installation - it took 8 hours, but the new equipment looks and feels amazing! Kyro, Konrad and Lundy did an amazing job! They removed all the old equipment and made sure I understood how the new system works with the new smart thermostat. The heat pump is extremely quiet and will likely be doing all the heavy lifting (heating and cooling) for the majority of the year. The team at Furnace King knows their HVAC stuff and even after the install they are ready to help. Do your research, but make sure Furnace King is on your list!

Sandip and his crew were knowledgeable and professional. They explained everything thoroughly and took steps to make sure the heat pump and smart thermostat were working properly. We needed a few adjustments after the fact and they were prompt to come out and deal with the problem at no additional cost. Sandip followed up after every interaction with texts over several days to ensure we were satisfied. Would definitely recommend!

Had an air condition fail during August heat wave. Furnace King attended to it that evening. A follow up call from them suggested I replace the 20 year old unit and presented a couple of options. With government incentives a heat pump was the most cost effective option. Within a couple of weeks the install was completed. Throughout their communication, assistance in completing government paperwork and installation was first class. I have been dealing with this company and Sandip for four years and rate them first class.