We've been using these guys ever since we moved into the house 20 years ago. Never had an issue with them. You can either dig the hole to your bed access yourself, or pay them to do it for you. After having the bed drained on time, the guy commented how it would be easier to access if we built a permanent entry over top of it, then offered to build one for us. He came back on his own time and built a box to cover it up to lawn height. Great service!