New Kitchen Toronto

I hired New Kitchen Toronto to build and install a set of custom drawers from Ikea for a kitchen island. I had no issues during their installation - they were able to finish the job on time and I have not had any issues with the drawers. The issue is with the large panels that cover the other three sides of the island. As you can see in the attached pictures, the panels were cut freehandly and unevenly. The edges are at times jagged and there is a 0.5cm variation in height leading to significant gaps against the countertop stone, which I had sourced through another company. Initially, I did not notice these gaps as they are below eye level. I reached out to Dmitriy requesting his help to caulk up the gaps recently, about 15 months later when I finally noticed the gaps, hoping that he would acknowledge the poor craftsmanship and be willing to help. Instead, he was defensive, claiming that it is the job of the countertop installers to caulk up the gaps and wanted to charge me $150 minimum for the visit plus cost of materials. I reminded him that it should not be the responsibility of the countertop installers to fix the large gaps that wouldn't exist if it weren't for his freehanded cutting of the side panels - there's absolutely nothing wrong with the stone. Dmitriy's reply was beyond rude and unprofessional, stating, "Why do you expect me to spend 3 hours of my time for free to fix sum body error? More then one year ago you was happy with my job and today change you mind ??? So don't forget to to write ALL story in yours review..."

So it it is folks, the whole story. My recommendation - stay away from New Kitchen Toronto and go with another company that exhibits the level of craftsmanship and, more importantly, professionalism that you would expect with a paid service.