I have used Dimitry on two other projects which were fine. This time was not. From the beginning the casement windows (4) were very hard to open and close and the screens fall out when it is windy. He told me they were just stiff because they were new so I said I would try them. They loosened a very small amount except for one that would not close at all which is not right. I talked to Dimitry in Sept 19 and he told me to text him my address again and he would send someone out. Since that call and my subsequent text he does not pick up the phone, answer my voice messages and will not return texts. NOTHING. I tried to call Window City about the 5 year warranty and they wanted to charge me over $300. for a service call. I can get the local window company here for much less and they are reliable I wish I'd used them now.
Dimitry shot himself in the foot for future referrals (which he has had quite a few from me) amd I have 3 new houses for my kids going onto the back of my property which would have been a very large job for him. I guess people should stand behind their product AND keep their promises.