They cleaned only the vicinity of each register but didn't fish in a Skipper Ball to clean the trunks. When I raised my concern, the technician says that's just how he does it every time, 4 houses a day. !?! They also did not bother to cover the registers that were not being worked on.
The $50 extra to clean the evaporator coil was not worth it. They did the cleaning through some access holes, and did not bother to unscrew the access panel. When I opened the panel a few days later, pieces of plastic bag were lodged in the coil. (Presumably from the old and worn out garbage bag they placed around my filter to block the airflow)
- Approximate cost of services:
- $350.00
- Company Response
Thank you for your comments. I am very sorry to hear that your experience was not up to the standard we aim to provide our clients. We just need to be careful when saying ‘’skipper ball to clean the trunks’’. This step is always part of our cleaning process and it is possible you didn’t notice. Here is our cleaning process and we might understand the reason we could miss this step.
Our trained technicians begin with a pre-cleaning inspection and consultation.
Next, we use a HEPA-filtered vacuum to systematically cleaning the ventilation system. The vacuum is connected to the main trunk line to collect dirt, dust and other contaminants lodged deep within the system. We always clean the supply and return registers and grills. Remove wall, ceiling and floor registers. Clean all air ducts using a variety of agitation tools dislodge the dirt and debris with our powerful duct cleaning equipment. Then we vacuum the interior surfaces of the Furnace/Air Conditioner.When the technician remove the whip, and switch for the skipper ball, it is a three seconds step and it is possible we don’t see the step. We have technicians that have been working for us for more than 20 years and they are quick and so efficient. Most of our crew do mostly three houses a day and sometimes four houses a day. I felt bad when I read you did not like the fact we used a garbage bag to maximize the power suction in the system.
We always take a new bag if damaged but keep the item when it is in good condition because we like to take care of our environment. Regarding the plastics pieces left in the system, we never had any issues with a comparable situation before and knowing that, we would send a crew the following day to fix it. As for the panels, we usually create our own access a little higher on top of the coil and we also connect our vacuum hose at the same place.
I sincerely apologize for the way you felt with the service and this will certainly help to improve our services. Thank you for trusting us and if you wish to discuss further, please do not hesitate to contact me at 613-612-4828.
Kindest Regards,
Jason Maxwell
CEO