After a phone call from the owner, I have decided to edit my review-
The installer was great, kind, courteous and neat in his work. The bed was built flawlessly- a heavy piece that is known to be one of the hardest that the manufacturer makes.
The bed for assembly was clearly too much for one person, and I sent the specs to the owner beforehand AND mentioned I knew it was a hard bed to put together.
The installer did a great job and did not complain, but it was clearly too much bed for one person to build, and if he weren't a quite large/strong guy, it just wouldn't have been possible. He also came late after another job ran overtime, but did call and informed he was running behind.
The owner did call after the original review of this was posted, and explained his part of the story and to see what he could do to make up for the situation. I believe this might have been a one off situation like he stated, but unfortunately I can only comment on my personal experience.
- Company Response
Hi Joanna, thank you for the feedback. First off, I apologize that there were scheduling issues and although my focus is always to accommodate everyone at times it is simply not manageable. 99% of our work orders are completed exactly as envisioned but the 1% is when emergencies or other things happen that we have no control over. I also agree that although such things do happen it really depends on how things are resolved that makes a difference.
In the end I am glad to hear that the installation went smoothly, the bed is assembled and we are ecstatic to hear that you are willing to give us another chance. I look forward to the opportunity to proving to you why we really are the best in the industry. Please let me know how we can help!