This is a review of the Edmonton location.
Contractor who came and quoted was Elmer. Quoted Oct 20, 2019 to do several gutter repairs including fixing a leaking downspout connector. Elmer said there was lots of caulking which was not the proper way to repair and that he could see daylight between the gutter and the downspout connector. Said he would fix it properly and seal it up.
Work was done Oct 22, 2019.
this is the work as per invoice "new outlet - reseal end cap (no guarantees against future leaks as various sealants previously used)"
I inspected the work Oct 27, 2019 (after we paid). It looks like the outlet is undersized there is a large air gap around 1/2 inch between the outlet and the gutter opening with large gobs of sealant sealing it in place. I have attached a picture. I'm not an expert but this does not seem like a proper repair - to improperly size sheet metal connections and just lathering on the caulking.
As well left construction waste around the worksite including a 6 foot length of pipe and 2 ft length. When we informed the contractor, we were told that we could just throw it in the trash. I'm ok cleaning up, but when paying a contractor to do work you would assume contractors normally clean up after themselves.
Overall, they stayed on quote, were timely, but quality of work overall was disappointing. I'm looking forward to more leaks this coming spring, and now we'll be several hundred dollars short too with the problem still uncorrected.
Update Oct 30 - received reply from Laura from Gutter Doctor stating repair looks like it was done correctly and that they will guarantee the repair for two years. Updated rating to reflect.