Urban Tree Flooring

Unlike other companies Urban Tree has the equipment and the experience to re-finish factory finished floors. Our floors now look like sited finished hardwood. The job was seamless, on time, on budget and as bonus nearly dust free. I would recommend Urban Tree to others. I would use their services again. Thank- you to Will, John and the crew!

I would recommend Urban Tree Flooring to everyone! What great service and quality of work. Urban Tree flooring repaired and refinished our kitchen floor after a small dishwasher flood. If you're think about getting your floor refinished I would use them as they sand dust free, which has little impact on your day to day living. We were so happy with the work that we will use them again for our other flooring projects.

**Beware, if your hire them, make sure Urban Tree uses "Crew A", not "crew b", and if they mess up, you are left with no recourse but to live with the poor results! We needed to have hardwood floors refinished before we moved into our (1998) home. Hired Urban Tree Professionals after they showed us the "quality" of work they were doing on a home in the area (it looked great). BUT when they were doing our floors, it wasn't done by the same "crew". Halfway through the job, we noticed the stain color was very different in two areas. We phoned Jon to have a look at it and he started SWEARING, saying that he'd better not be wasting his time coming to look at something that shouldn't be a problem (prior to this, he had been very friendly and pleasant). When he saw the bad stain job, he than swore at his crew, and told them to redo it, which meant re-sanding the whole floor and re-staining. During the initial sanding, there were large circular "groves" left in the master bedroom floor, which Jon said would not show after the job was finished (it did show but is under the bed so we didn't complain). After the job was completed, we noticed bubbles of air pockets in the finish (between the planks and on the surface of the wood itself). We punctured one and noticed the "finish" could just be peeled off easily! We called Jon and after looking at it, he said that was "normal" because the wood was shrinking because there was not enough humidity in the air (although our humidifier was working and showing ample moisture in the air). The whole floor looked awful with the varathane lifting here and there. We feel the finish peeled because of improper installation but they refused to do anything about it: Jon said that he was NOT going to redo the floor because he had already redone it "at his expense" the second time (did he forget that it was their fault that it had to be redone??). In a previous home, we had the hardwood floors refinished (by a man who moved to the East coast after), and we had no problems. One warning flag should have been the fact that Urban Tree Flooring is not a member of BBB.

Very impressed, their refinishing is really and truly dust free. They are polite, courteous and prompt. We will definitely use them again when I need to do the rest of my house.

Our toilet was leaking under the subfloor and the hardwood warped half way through the home. They were able to remove and match the existing hardwood look then we refinished the entire level a different colour and we're extremely happy with the finished product. Thanks Jeff and John for doing a great job!