The old furnace in my newly purchased high park rental house kept giving my tenants problems. It could never reach the set temperature and stopped working from time to time so that my tenants had to manually switch on and off the furnace to keep the furnace working. Called Max and he responded very fast. Showed up the next day. After a quick diagnosis, he told me my furnace was completely working fine. The only issue was the dirty filter. Although I told him I could go and buy/replace the filter myself, he volunteered to go and buy the filters for me as he knows a store close to my house. I paid $203 in total (including cost of 4 or 5 filters) and left my house very happy. Immediately after the repair, I left the country for a month long vacation out of Canada. After I came back, my tenant told me immediately after I left, the furnace still showed the same problem although not as often as before. I called and messaged Max numerous times trying to reach him and get some advice but failed. Max messaged back in the end saying he's on vacation out of the country as well and will not be back until middle Dec. When I asked whether he had any friend or partner who could come and take a look since his service was done a month ago, there was no reply ever since. No follow-up at all even after middle Dec. I am a very reasonable person - that is why I paid $203 even though I do not think the on-call fee ($90 plus tax) plus 4 or 5 filters may add up to $203. Overall I also think Max is a good person (although a bit rushed throughout the whole repair process). But I do hope Max could be a bit more professional/responsive after the service especially considering that the problem was never solved even though he told me everything with my furnace was fine.
Out of desperate, I contacted another contractor (actually two - one for diagnosis and one for installation) and it ended up that the left burner and heat exchanger had issues, which I would expect Max to be able to figure out during his service call visit.
- Approximate cost of services:
- $203.40
- Company Response
let me write the story from my side, with all respect first of all you ask me to buy filters and I am not interested to push customers to buy filters from me, second your furnace was around 15 years old and there is no warranty for that kind of furnace to work without any problem, I was at your house on October and you texted me on December so any thing can happening for such a old furnace in two month, third you just paid me $180+HST which was $90 for service call and $90 for 5 filters that you can use for new furnace and travelling time to go to supplier and buying filters fourth on October nothing was wrong with heat exchanger and that company that installed new furnace for you that I know which company is that from your reviews always push customer to buy and install new furnace and from their reviews you can find out they don't repair most the time, any way at Aire Max we don't try to ripping off the customers and if we do some thing wrong we return money to customers.