Fixer On The Roof

The roof on our rental property sprung a leak. It was important to get the work done fast by Friday, as due to the impending weather, we would expect more water damage come Monday. The guys got in there quickly and shored up the problem in under two hours. That's faster than some food deliveries I've had. Job well done!

We have a skylight which was leaking and needed to be repaired, and after seeing the many positive recommendations for Fixer on the Roof at HomeStars, decided to have them do the work.

Overall, it was a very positive experience. The process was incredibly quick: I called in the morning, and within a few hours someone had popped around to my house, evaluated the situation, and phoned me with a quote for the repair. I was worried that someone might say "oh, you need a new (and expensive) skylight", but that wasn't the case here. Fixer explained that the skylight was fine, but the initial installation hadn't been done quite right, and had basically deteriorated over the years. The fix would involve new flashing, shingles, ice and rain membranes, etc. So they get extra checks for honesty!

Once we agreed to proceed, Fixer was going to come out the next day, but we had to postpone due to poor weather. They did, however, manage to come the day after that... and within a couple of hours had the entire thing fixed up and waterproofed.

The fellow in charge of the team that came over
(Shawn or Sean?) was professional, polite, and explained everything to me. He took before and after photos to show me what they had done.

For this particular repair, Fixer gave me a 1 year warranty and told me that if I had any further issues with leaks from the skylight (which would be unlikely), that they would come around and "make it right".

The cost was a little pricey, but for people like me who don't know how to waterproof skylights, deal with shingles or water membranes, it was worth it. You don't want to mess around with water penetration in your house, and I'm a firm believer in paying a little extra for quality work that will be done right and last a long time.

I would highly recommend Fixer on the Roof. Thanks to Linda, Shawn (Sean?) and all involved for quickly fixing my leaky skylight !

We had an enjoyable experience with Fixer on the Roof. They quoted the project quickly and fairly, and completed the work in short order. The work was high quality and fully met our expectations. We would definitely hire them again.

We thought we needed a total roof replaced but Fixer helped us get 2 more years out of our roof. Their honesty was refreshing!

Then, when we came back for the full replacement, they quoted a very fair price and their people were professional and informative.

Found contractor through local classifieds and contacted them. Was able to schedule an appointment within a couple weeks. Contractor came out when promised and assessed leaky skylight. Took pictures of roof top to show why leaking. Nailed down the flanges and caulked nails. Whole job took less than 1/2 hour. Hopefully, skylight will not leak anymore.

Failed to diagnose the problem the first time around. $5,000 later we still had a leak. They suggested replacing whole roof as a solution. I eventually pointed to the source of the leak at which point they did the repair. No problem with the work done, in fact the guy who did the eventual repair was great, but the initial work was clearly a stab in the dark.

In Response:
In fairness - yes the small front roof was part of the $5000. Apologies for misstating.

" Once we removed this deck there was an obvious leak that my crew was able to repair."
I believe this was the issue all along. After the initial testing and assessment you were "99% sure it was not the flat roof".

As I said already the actual work once completed was fine - even more than fine. My issue was with the initial assessment and your assertion that the "obvious" leak wasn't the original problem.

Our roof was not leaking, but it was in dire need of replacement. The project was small but tricky: several layers of shingles needed to be replaced on the pitched portion of our roof, and a flat portion needed to be redone.

Bobby and crew know what they're doing. Throughout the whole process -- from estimate to cleanup -- Bobby was courteous, respectful, and accommodating.

The job was completed quickly and cleanly. The only exceptions would be the few marks which somehow appeared in the drywall of our bedroom ceiling, as well as some scuffs in our bathtub caused by a fallen skylight. This being our first experience having a roof replaced, we're not sure whether such small marks are to be expected. Regardless, they were minor, and do not take away from the overall quality of the job done.

Trish and Linda were always helpful -- and very patient -- when it came to our questions about the project. They were a delight to communicate with.

The quality of their work is definitely worth the price. We're glad we chose Fixer.

We had a leak in our house, called Fixer on the Roof. They came the same day, diagnosed the problem and were very detailed and upfront about what needed to be done. The work was then booked and completed very quickly and efficiently. I was really happy with the quality and professionalism of everyone involved with the project and would recommend Fixer on the Roof to anyone needing roof repair or replacement.

We had a leak in our roof and called Fixer on the Roof based on the reviews here on Homestars. Trish came out and inspected our roof. Pictures that accompanied our quote showed that our roof probably had more than one leak source and was due for a replacement. We decided to replace our roof (along with our semi-detached neighbour) and shopped around with other companies and decided that Fixer gave us the best price for the upgraded Certainteed shingles. The workers came on time early in the morning and spent the entire day to do both our roofs. Because they ended so late in the night (it was also very dark), there was some debris left over on our roof and property. Gave Trish a call and she sent her workers out the first available day and they cleaned up the rest of the debris. Their response to our emails were quick and VERY DETAILED. Would definitely recommend them to our friends and family. Hopefully our roof will last for years and years with no issues!