This Company approached our neighbourhood of all detached homes, which was a new development area from various builders so there were no fences up.
The quality of work (done in Summer 2014 - currently Oct'2016) seems OK but not great. I know I wanted the sono tubes (spelling?) with concrete done for each post to make them more secure and long lasting as that's what some other Fence Companies suggested, but this Company said they didn't do that except for the properties that have backyards that touch the street. That is, an end unit house. To be fair, it has been two years since they installed and the fence is still standing [HAHA].
There was a meeting set-up by the Company one day at 5pm in the backyard of someone's house in the neighbourhood. It was too early in the evening (in my opinion, as most people are not home from work by 5pm) and it ended up raining that day so most neighbours did not attend the meeting. Therefore, most people did not hear what the Company had to say. I did attend the meeting and I was not impressed. This is my first detached home (previously I lived in a Condo), so I did not know anything about fences. When I asked questions, the representative (he might have been the owner) did not seem to want to answer my questions and kept trying to brush me off. I remember him even saying "a fence is a fence, it's not that hard. Don't ask so many questions".
Also, I found that they used pressure tactics where they would tell people that their three neighbours all signed on to use the Company (three neighbours = two next door neighbours plus the one backyard neighbour) and said that you had to sign-on as well and pay or else they couldn't start working and the rest of the neighbours would blame us. I call this a pressure tactic, because I didn't sign right away and instead talked to my neighbours first, and they told me that they hadn't yet signed anything either, but were given the same hard-sell.
The quality of the work is OK - as I stated above. My biggest pet peeve with the work so far is that the two simple gates (their basic model without any windows/iron work within the door), which each costs $150 + HST, does not fit the frame that well. I know that there is contraction & expansion of wood as the weather & temperature changes, but I'm sure these "fence experts" should have taken that into account. There are times where you can not open or close a gate. Luckily I've got two gates (one on each side of the house), so that one time when I was stuck on one side, I looped around to the other side of the house to use the other gate.
They were priced reasonably, but not the lowest and I used them only because all the others in the neighbourhood ended up using them as well.
I did get other price quotes and the lowest quote was $1,189 + HST for the fence.