Dryer Plug Installation and other work
I called KNT because Id been impressed with their estimate a few years ago. Their pricing was clear and Tim was thorough and realistic about changes or additions I might make to my plan. I ended up using a different electrician because of a few other factors, and was not entirely pleased with the result.
In early December of 2023 I contacted them to install a plug for a clothes dryer. I also needed advice about a couple of other items, including a hard wired baseboard heater that wouldnt turn on. KNT responded the next morning to let me know that there would be an indefinite wait because of staffing and demand. If I needed the work done quickly and chose a different company I should let them know. I was determined to use them and settled in for a month long wait.
They called two weeks later on a Sunday evening to let me know that an opening was available that week. The next day, Monday, they did the job. Ken was right on time. He gave me honest advice about the cost and messiness of connecting the baseboard heater (which hadnt been wired by the previous electrician). I chose to postpone that work until later. Ken installed the wiring and plug for the dryer.
That night my son got home and had a look at the work that had been done. He touched the electrical panel and got a shock. He also noticed that the heating ducts were energized in some way. He turned off the breaker for the new plug and we called KNT. Ken came back the next morning. He immediately diagnosed a problem with the grounding and bonding of the houses electrical system which we didnt know about. He went to Home Depot to get the needed hardware and fixed the problem with no additional charge.
Im very glad to have gone with KNT. I hope theyll be available for any future work on the house.
- Approximate cost of services:
- $575.00
- Company Response
Thank you for this detailed review and for allowing me to plug my company.
Yes, Ken was one of Dad's first hires, back in the late 2000's. Ken is one of my master electricians and oversees our knob and tube replacement projects.Thank you for understanding my open scheduling system and allowing me to contact you at the last minute to get your job done. The reason is I use the smaller jobs for when we have some downtime in between our core business knob and tube (K&T) replacement for home insurance purposes. My last-minute queuing system works best for homeowners who work from home and do not mind a last-minute appointment. I reach out into the queue based on geography as most of our knob and tube replacement projects are located within the M4, M5 and M6 postal codes
K&T replacement is kind of like vascular surgery for the home. Once we start a project, we do not want to inconvenience the client any longer than necessary. Our goal is to complete the job ASAP with no drama "delays, stories and games" (I have heard horror stories from clients about their experiences with bad contractors and I have had to deal with similar drama with contractors at my own home". So, thank you for sharing your experience and waiting for KNT Electric.
I must be honest it was a combination of issues that electrified the panel and heating ducts. Without going into too much detail, our mistake revealed, two additional existing problems. The panel ground was not clamped properly at the water main, and the HVAC pipes were not bonded properly, and your son got shocked. We will learn from our mistake and never assume.
Happy New Year 2024, Year of the Dragon.