- Approximate cost of services:
- $8,000.00
complete hvac installation and duct cleaning
Ongong maintenance after original installation
I am truly sorry to hear you had such difficulty in renewing your membership agreement. As we discussed, there must have been some sort of serious miscommunication on the renewal process. It should actually be quite easy to renew a membership, and can be renewed at the time the technician is at your house performing your preventative maintenance. For certain, our records indicate that you had not paid to renew your membership, (which was confirmed by you when we talked on March 28th), and the status of your membership would have “expired” when the failure to renew occurred. Our records indicate we reached out to you in August of 2011, and left a message. Admittedly we should have been more aggressive with your renewal. Today we now process Visa payments right on site, as this makes for efficient payment processing. We feel terrible that we let you down, because you have been a customer in good standing. Had you run into any sort of heating or cooling challenges (such as a no heat or no cool), we would have assuredly grandfathered your membership status in. It is our goal to retain our club members. In hopes of resolution we did offer you three years of Free Membership as compensation, but at this point you have declined.
Maintenance agreements are a very important part of our business, and we value each member. The renewal process is very easy, and can be done at anytime. In fact, we have over a thousand members who have been with us for more than 15 years. At any rate we let you down, and for that we do apologize. If at some point you do reconsider, please reach out to us. We have new customer loyalty rewards now, and we would make sure that you would be well compensated.
Todd, General Manager
Thank you so much for your great comments. We appreciate it.
Furnace and Central air installation
Boonstra Heating and Air Conditioning has been a trusted provider of HVAC services in the Hamilton area since 1961. With over 50,000 homes serviced, we have perfected our customer service to ensure your satisfaction.
Our HVAC services cover all aspects of home comfort, from heating and cooling to indoor air quality, plumbing, drains, and water heaters. Whether you need installation, repair, or maintenance, our experienced technicians are here to assist you.
At Boonstra Heating and Air Conditioning, we understand the importance of prompt service, especially during emergencies. That's why we offer 24/7 HVAC repair services with no extra charges, even on holidays. Our goal is to provide you with top-notch service without the added stress of extra fees.
Additionally, we offer financing options to make home HVAC upgrades more affordable. Whether you're looking to save on a new furnace and AC combo or invest in a UV air purifier for cleaner air, we have cost-saving solutions for your home comfort needs.
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Experience the Boonstra advantage and enjoy peace of mind knowing that your home comfort is in good hands. Contact us today for all your HVAC needs, from installation to repair and maintenance!