Boonstra Heating and Air Conditioning

Jan.7/2016-

Hot water tank (no hot water), arrival was prompt. 15mins troubleshooting (Tech) *Bennett, called into the office to discuss how he was getting 120V everywhere. A short conversation and the call was over.

He brought to my attention that the fix is my "gas valve" Level:4 $826 to replace/install. I decline and paid unhappily $146.84. Nil fix.
Second opinion following day the fix was a $53 Flame switch

Level:1 on Boonstra chart $239 replace/install. Grossly mistroubleshot.
I called twice to discuss my dissatisfaction. First i spoke to a argumentative personal name Debra. For someone who couldn't attend to my customer complain she sure has a lot of negative words for me.

2 days later i called again and spoke with a more pleasant personal name Barb *i think was her name. Again i was promised a return phone call. That Call has never happen - its now Jan.14/2016.

Looked in my Rheem manual to note that the troubleshooting guide clearly points out to replace "Flame Switch" before "Gas Valve" when Ignitor is energized, but gas valve does not open. Flame switch contacts stuck closed ignitor remains energized = change flame switch.

Instead Boonstra techs decided to jump to the next part "gas valve" which was perfectly A-OK. I would've paid $826 plus taxes for a simple fix of a Flame Switch.

I would never recommend this company, if based only on the fact they don't care enough to return call a dissatisfied customer over my concerns of misdiagnosis.

If you flip over their receipt you'll see their 100% RIGHT Guarantees.
Clearly states:

If you are not satisfied that we have provided the RIGHT service, we will refund the cost of the service.

(which i'm not - your troubleshooting wasn't followed properly as per Rheem manual, instead to decided to place the more expensive part by more the $900

I deserve a FULL refund of $146.84.

Don't contact me Boonstra unless your to honour full refund
Job# 322650 >… in one week i'll update this forum on how i was dealt with if anything.

Updates: Jan.25, 2016 i received a full refund via a mailed cheque - 3weeks from the initial contact.

Use your own opinion on this company but i would avoid them