From the start, this company has been poor at returning calls- they started an installation of an HVAC system and when they ran into a snag, left us hanging for over 10 days, not showing up, no communication. In August -Sept we we spent many hours trying to manage, get a response. Finally it was installed. Now we come to find that the brand new 20k system has a problem- one of the heating zones isnt working. This being the coldest snap of the season, it likely was never working (was it tested?) While we cancelled the call out due to the dangerous driving conditions on Nov 29; we specifically asked for someone to come the next day.
Once again, no show the following day, and no communication. When one spends that kind of money and has a No problem warranty, it is not only a huge disappointment but terrible business practice. This is the second time weve experienced this poor service in just 3 months, with a brand new system.
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