Update ....we attended the last home and garden show and were able to speak to the owner of this company. He promised to look after the next day and he did. The system is now working and he did not charge us to fix the problem. I am sure that if there are any further issues that they will be delt with right away. Now that the system is working I am very happy and would reccomend this softner.
I had a Kinect water softner system and sold it because this company said theres is better, however we do not find it to be. We have called but the service was not good. They said nothing is wrong and wanted to charge us for coming out . I really wish I had not bought from this company.