Bathroom demo completed on time. Ben Ross subbed work to another contractor who was not given the complete scope of reno work and therefore did not complete all of work. We therefore short paid the contractor as work was not completed as per specified in writing.
Quality of work issues arose (product not installed as per specifications) and company would not repair unless we meet to pay for the work not initially completed.
Had used company previously with good results but obviously too busy to ensure on going quality control
- Company Response
This customer wrongly asummes that we would ever charge extra for incomplete or substandard work.Or that we would not do all we could to fix any problem. They did not give me a chance to meet with them at which time I had every intention of making right the issues at hand. It is also important for me to put forward that I did not subcontract this job but gave the job to a tile contractor whom this customer paid directly. I tried only to act as a liason and help each party get the desired result. This obviously backfired on me. Not only have I not received a penny for this, I am also "on the hook" to pay the tile contractor the balance owing (about $370). He did exactly as I outlined in my emailed estimate. The fact that this estimate did not correspond exactly to this customers to do list, was my oversight which I was more than willing to be accountable for. Had I been given the opportunity, we would not be here now. It's a difficult business to be sure folks! If only we weren't human..