Monster Plowing Company

Snow Removal
Toronto ON M6P 3S9
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HomeStars
Snow Removal
Monster Plowing Company
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79%

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Reviews for Monster Plowing Company

Average customer rating:
8.1 10 (95 reviews)

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Private User
Private User
Private User reviews Toronto, ON
3/10

Service

The business of plowing snow is difficult for all parties. Companies try to balance providing a quality service based on the random arrival of snow. consumers need timely and quality work performed to a reasonable standard. After many years of trying, it is very hard to find people to do this well.

Review has 1 previous version
Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Monster always strives to provide the best in both service and value. The comments and concerns you have provided to us in email have been thoroughly reviewed and have sparked improvements in our service for the upcoming winter. We appreciate your input, and look forward to chatting again in the future.

Pastor.robert  from Toronto
Pastor.robert from Toronto
1 review New Glasgow, NS
10/10

Church snow removal

We were very happy with Monster's service over the past few winters. Our busy church property must be kept clear of snow and ice for our daily patrons, as there is a daycare facility as well as multiple church services during the week and weekend. We have lots of walkways and sidewalks surrounding our property which we are responsible to maintain, and prior to hiring Monster the previous company did not do a very good job. We decided to make the switch, and although the price was higher, the quality of their initial presentation convinced our staff that their service was worth the extra investment. the Monster crews did an excellent job keeping all of our walks wide open. The diagram they presented of the property included areas which they would keep clear along with where they would pile the snow. We got to know the guys who were responsible for our church, they were very courteous and would never accept our offers of hot coffee, even when the weather was at its worst. They used a snowblower to clear the walkways, which was great, and a truck to plow the driveways and our parking areas. There were a few problems with parked cars blocking access to our driveway a few times, and if they couldn't get the truck in to plow (not their fault), they would return if called which was very convenient. I generally maintained contact with Samantha their main office contact person va email, and she replied to my requests almost immediately. Overall, we are very satisfied with their service, and will definitely continue our relationship with Monster. I do absolutely recommend this company, especially if you are used to substandard snow services from other companies.

Approximate cost of services:
$6,500.00
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Company Response

Thank you for leaving such a wonderful and detailed review. We are so happy that you view our service as an investment, and that you appreciate the quality that's delivered. Our team of dedicated snow fighters go through a lot in the winter season, and we're so glad that you had the time to positively interact with them. We are so happy that you are choosing to continue your relationship with Monster, and we have wonderful new things in store for the upcoming 2016-17 winter.

Barb Gill in York
Barb Gill in York
2 reviews Toronto, ON
10/10

snow removal

Monster plowing met my expectations.
Shoveling, salting were completed as stated in my contract. Monster plowing responded quickly and appropriately to any concerns I had about the quality of their work.

Approximate cost of services:
$1,020.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you very much for taking the time to review our work. I am so glad we met your expectations, and we will continue to provide prompt customer service to respond to any of your concerns in the future.

D. Levi from Toronto
D. Levi from Toronto
1 review Toronto, ON
10/10

Snow clearing & Sidewalk

I like to wake up and see that my snow clearing problems have just been “taken care of”. A residential contract with Monster Plow was a great investment because I am often away on business or working very long hours and don’t always have the time to clear my drives and walks myself.

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for sharing your experience with Monster Plow. I am very glad that we are able to give you the peace of mind you desire when it comes to your snow clearing needs. We look forward to servicing your property in the future and continuing our relationship.

Luke McDonald  from Toronto
Luke McDonald from Toronto
1 review Toronto, ON
10/10

Snow clearing

Dear Monster Plowing Company
Just a quick note of gratitude to your awesome staff for taking such great care of my home.
The things I like most about your company are:
1. Your professionalism
2. Your attention to detail
3. Keeping me notified of any problems in a very timely manner
4. Sticking to your promises
5. Always having the time to answer my questions
I am a very satisfied client, and thank you for all you do.
Sincerely,
Luke McDonald

Approximate cost of services:
$1,490.00
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Company Response

Thank you for summing up all your likes of the company. Thank you, Luke! All the points you made are very important topics for us that we try to deliver on. It's so great to see all of the positive things you see in the Monster Plow experience.

Ross Hamilton from Toronto
Ross Hamilton from Toronto
1 review Toronto, ON
8/10

Snow Removal

Found this company after an unsatisfactory experience with another snow removal company. I find the company to be professional and business-like. Work is generally done to a high quality as well. My one complaint would be the time lag for them to respond (12+ hours after storm end) which they sometimes surpassed. However, to get a "guaranteed" quicker response required an upgrade to considerably higher-cost package.
That one issue aside, I would recommend Monster and have found them reliable and with sufficient, well-maintained equipment and well-trained staff.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write such a thorough review. I am so happy that you find us reliable with good equipment and staff. To address your concerns about a 12 hour wait for service, we no longer offer that service package . All of our response times have been significantly improved, and you should really take a look at our current service offerings. We know that you would be fully satisfied with our improved 2016-17 service!

Nichol  from Toronto
Nichol from Toronto
1 review Toronto, ON
10/10

Snow removal

I highly recommend MonsterPlow’s service for snow removal. Their removal teams do a great job plowing and shoveling or cleaning and salting all walkways. They exhibit immense professionalism, which is appreciated. They are honest and dependable and have great attention to detail. I have never had a problem. I recommend them to all my friends, family and neighbors.

Approximate cost of services:
$1,150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for reviewing and recommending Monster's services so highly. It has been said that the highest praise for a business is to have its clients refer family and friends. We are very pleased that you think that Monster exhibits immense professionalism, and that you find us honest and dependable. Thanks again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Monster Plowing Company

WWW. MONSTERPLOW. CA - Visit our website for detailed information about our company! Delivering Toronto's most reliable snow removal services since 2006, Monster was voted Toronto's #1 commercial and residential snow removal service. Recipient of the Consumer Choice Award for best Toronto snow removal service, two years in a row!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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