Here's why Fun and Function (Pete and Mark) deserve 10 out of 10: Reliable, honest, trustworthy, ethical, great guys, straight shooters with tons of great advice, respectful, and above all they are perfectionists who love their craft and love delighting their customers. I simply cannot fault them or their work.
A bit more detail: we had never had a bathroom reno done before and we needed a main bathroom and a powder room to be done to a high standard of finish. Pete gave us tons of advice and helped us with all of the difficult choices without being patronizing. He was very honest and transparent with the quotation and we felt that although he isn't at the cheap end of the market we were getting good value considering we wanted quality products and a quality job. I didn't nickel and dime them, and they didn't nickel and dime me.
A job this big is all about a relationship and we felt we could have such a relationship with Pete. He was flexible with us, and we were flexible in return, and together we figured everything out.
Pete and Mark did the work on time and on budget, they were a pleasure to have in the house, and the quality of their work (including the tile work, installations and plumbing) were superb. They are obsessed with quality and perfection, and they kept on saying how they want every customer to be delighted. We had one slight issue and they dealt with it promptly and professionally, whereas I imagine some companies would have taken my money and never returned afterwards.
In summary, we went into this as very naive homeowners and we ended up with 2 beautiful new bathrooms on time and on budget.
To prove this is a genuine review, ask Pete for my phone number or email address and you are welcome to contact me.