Great customer service, great product, easy help with minor issues
We just moved in to a new two story house in Mississauga and hired Shades of Home to get shades/blinds for all the major windows of our house (total of almost 15 shades). Marie was great in guiding us through all the different choices. She came to our house to see the space as well.
While it did take some time for the order to come through, the shades were installed expediently by Raj, and he was always happy to help (whether by phone or coming to the house) for minor adjustments.
The product itself was amazing. We got mainly mandalay shades, but also shutters in the bathrooms. The major windows were motorized and the product works amazingly.
We encountered a minor issue when the incorrect shutter was installed in our bathroom. Marie arranged for the product to be exchanged immediately and now everything is top notch.
Great customer service! And they had VERY competitive pricing. For all 15 shades (with multiple that were motorized), Shades of Home was STILL cheaper than the same number of shades WITHOUT motorization from the competitors.
I would definitely recommend Shades of Home to others.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Sumon
Thanks for the review. We're not surprised at your experience with our prices compared to our competitors. As the owner, it is my job to make sure Marie, Hilary and Nargis have access to the best products and the best prices they can pass on to their clients. But FIRST we strive first to make sure everyone gets the right advice about choosing the right window treatments for their home and then we simply offer exception prices on those choices. And then we go out of our way to make sure the treatments are properly measured and installed - making sure the experience from start to finish is exactly as we would want for ourselves if we were the client.
This is the kind of review my designers like to see - they're doing the right thing!
Thanks again
Steve Poxon
Owner
Shades of Home