Acker Home Inspection

Home Inspection
Ottawa ON K2S 1J5
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Home Inspection
Acker Home Inspection
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Reviews for Acker Home Inspection

Average customer rating:
9.9 10 (207 reviews)

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Tyler
Tyler
3 reviews Ottawa, ON
10/10

Thorough and professional

Firstly, this company was recommended to me by one of the contractors who used to work for Mattamy Homes. I was told that they would be the most thorough home inspectors I could find. I was not disappointed.

I especially enjoyed how they allowed me to tag along and explained what they were doing and looking for, and why. As a first time homeowner this meant a lot to me.

I highly recommend them.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

I truly appreciate you feedback, Tyler. I hope you learned a lot about your home and how to maintain it.

Vincent in
Vincent in
1 review Ottawa, ON
10/10

Home inspection for an end unit town home in Ottawa

Phil and Randy were friendly and showed up on time at the site. They immediately started looking around the property with his partner, wasting no time. They were extremely thorough and knowledgeable, providing answers to my many questions. The whole process took over 2 hours, and I was happy with the report and services provided.

Approximate cost of services:
$450.00
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Company Response

Thank you very much, Vincent.

Igor in Nepean
Igor in Nepean
1 review Ottawa, ON
10/10

Home inspection

Outstanding service and product - professional and knowledgeable
I am extremely satisfied with the service that we received from Acker home inspection for our new home and for 30 days Tarion inspection.
Phil was very knowledgeable and encouraged us to accompany him on the inspection and ask questions. He also completed the Tarion 30 days form so we know exactly what we should be submitting.
Additionally he took pictures of all the inefficiencies and included them with our report so that we could also include these in our warranty submission. Our investment in the home inspection with Acker was well worth the return to know that we have the documentation required to have the builder repair the not to code items and other improper installations. It gives us the peace of mind to know that our house will be up to code once the repairs are completed.
I would highly recommend Phil Acker for everyone who wants peace of mind with their new home.

Approximate cost of services:
$480.00
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Company Response

Thank you Igor. Our objective is to ensure you receive information that is beneficial to you. I also hope that you learned more about your home by joining me during the inspection.

Brian in
Brian in
1 review Ottawa, ON
10/10

5 plex property inspection

The Acker team was friendly, knowledgeable and thorough in his inspection. He was straightforward when it came to informing me of things he didn't know and was clear on the scope of the inspection

Approximate cost of services:
$875.00
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Company Response

Thanks Brian. This was an interesting home to inspect, with this being originally built as a semi-detached building built sometime between 1900 and 1920. This home has had many changes and improvements over the year.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Tarion 1 year warranty

I wasn't sure if I needed to hire a home inspector for the 1 year Tarion warranty, but in the end decide it was a good idea.
Phil & Randy spent a couple of hours going over the house with me and my year end list ended up being close to 20 items; most notably that my house doesn't have the required amount of insulation in the attic. I recommend getting Acker Home Inspection to do your year end Tarion warranty checklist. It's a solid investment in your home.
Dave

Approximate cost of services:
$400.00
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Company Response

Thank you Dave. I'm pleased that you found value in retaining us to inspect your home.

Pierre in Stittsville
Pierre in Stittsville
1 review Ottawa, ON
10/10

Home Inspection

Acker Home Inspection helped me with a recent home inspection. I was very pleased with the service I received. They were professional and explained everything in detail which I greatly appreciated. I would gladly refer them to anyone in need of a home inspection.

Approximate cost of services:
$480.00
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Company Response

Thank you Pierre.

Candice & Brian in Ottawa
Candice & Brian in Ottawa
1 review Ottawa, ON
10/10

Tarion Warenty (1 year inspection)

We were extremely satisfied with the service that we received from acker home inspection for our 1 year Tarion inspection.

Phil was very knowledgeable and encouraged us to accompany him on the inspection and ask questions. He also completed the Tarion form so we know exactly what we should be submitting.

Additionally he took pictures of all the inefficiencies and included them with our report so that we could also include these in our warranty submission. Our investment in the home inspection with acker was well worth the return to know that we have the documentation required to have the builder repair the not to code items and other improper installations. It gives us the peace of mind to know that our house will be up to code once the repairs are completed.

Acker home inspection came highly recommended to us and I we would also highly recommend them.

Candice and Brian (Kanata)

Approximate cost of services:
$400.00
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Company Response

My pleasure, Candice & Brian

Private User
Private User
Private User reviews Ottawa, ON
10/10

One Year Tarion Warranty

We hired Acker Home Inspection for our 1 year Home Owner Warranty with Tarion and were very happy with the thorough inspection performed, and the list of items provided. They were well explained, well documented, easy to understand and allowed us to have an intelligent discussion with our builder. Over and above this however, we ran into an issue trying to sell our house over 6 years later on account of a questionable observation from the buyer's inspector. We brought the observation back to Acker Home Inspection even though over 6 years had elapsed since their inspection of our home. Not only did Acker Home Inspection review the observation with pictures, researched the topic and the area and wrote such a convincing rebuttal that the buyers waived the inspection condition the next day. All of this was done free of charge and went way above our expectations. Thanks so much Phil.

Approximate cost of services:
$340.00
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Company Response

I really appreciate your comments. I take seriously an ethical responsibility to stand firm on the quality of services I provide to my customers. This means that I will do whatever it takes to support a client that has trusted my company. That I helped in this specific case is not unique. I frequently get calls and emails from clients on emerging concerns. My policy is to freely give support and advice.

Private User
Private User
Private User reviews Ottawa, ON
5/10

Did not feel like I got my moneys worth

I hired Acker home inspection for my new build 1 year review. This was my first experience with home inspection. In the end the inspection did not reveal any deficiencies that were new to me. Phil has a good understanding of the Tarion warranty and it seems that he focuses the inspection purely on what is warrantable, and does not pay attention to things that should be addressed yet are not defined as deficient in the Tarion warranty.

His attitude throughout the inspection gives me the impression that the inspection is geared more towards people who are ignorant about how their house works and code requirements. Maybe this is indicative of his typical clientele and maybe this is why I feel I did not get good value for money.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

It would be helpful for you to contact me directly, so that I can better understand your expectations and concerns. I'm somewhat confused by your expectations. For example, the purpose of my inspection was to identify items that should be reported under a Tarion Warranty claim. As such, deficiencies I identify are those issues that are either in conflict with requirements the Ontario Building Code, and/or are described as a warrantable condition in the Tarion Construction Performance Guidelines. Without talking to you, I don't have enough information to understand how I could add more value to future clients. I also don't fully understand what I did that created dissatisfaction in your experience with my company.

Michel in Ottawa
Michel in Ottawa
1 review Ottawa, ON
10/10

Good, competent, inspection

We used Phil to inspect a home we intended to purchase. He was available immediately, was there on time (even ahead of time), and conducted a thorough inspection . The report was straightforward, easy to understand and he took the time to explain everything to us on site. So we were very satisfied with his work.

Approximate cost of services:
$450.00
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Company Response

Thank you Michael. I'm grateful that you found the deliverable's from our inspection to be beneficial. I enjoy taking time to educate my clients on homes on maintenance, and to explain how the various systems and components work.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Acker Home Inspection

At Acker Home Inspection, we take pride in performing each inspection with professionalism, integrity, and quality. It is our goal to deliver to you an outstanding customer experience at each point of contact with our firm, including making it easy for you to understand our services, schedule an inspection appointment with us, and receiving a detailed, informative report on the condition of the property you retained us to inspect.
Our service area is Ottawa and surrounding communities, including Kanata, Barrhaven, Orleans, Stittsville, Manotick, Gloucester, Central Ottawa, Arnprior, Carleton Place, Kemptiville, Rockland, Almonte, Russell, and Embrum.

CATEGORIES
Home Inspection
SERVICES
Professional Home Inspections Services for both new home owners and home purchasers. Our services include the use of infrared thermography with all inspections.
SPECIALITIES
Tarion Warranty Claim inspection services. We are Ottawa's leading firm for conducting new home inspections.
WEBSITE
http://www.ackerhome.ca
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
3
PAYMENT METHOD
VISA, MasterCard, Cheque, e-Transfer
LICENSES
P.Eng, RHI [Registered Home Inspector],PHPI [Professional Home & Property Inspector], NCI [New Const
MEMBERSHIPS
OAHI, CAHPI, ASHI, InterNACHI
LIABILITY INSURANCE
Yes
DIPLOMAS
B.Sc.EE, University of Alberta 1977
WRITTEN CONTRACT
Yes
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