Toronto Van Lines

VERY DISAPPOINTED IN MY EXPERIENCE!!

I booked this company 6 weeks prior to a move from the West end of the GTA to the East end. Frank attended my home and was very professional and provided a reasonable quote for 3 movers. However, on the day of the move, the experience was awful. From the very beginning, the movers complained about the number of steps that the houses had. The driver incessantly complained that this should have been a 4-person job and that management was trying to work them to death. The driver called the management office several times and complained to me (the customer) and my mother that this was too much work for them to complete. He threatened to leave some of my belongings in the truck until the following day when someone else could come back and finish the job.

The movers did not wear any booties and left multiple dirt marks on freshly cleaned floors (at both homes). Eventually, the driver complained enough to the management office that they had another person come to assist with the move. In addition to the 4th person, Frank (the Executive Estimator) also arrived at the home to help unload boxes from the truck.

I paid for 3 movers and the Driver told me that moving stuff was not his job and so he refused to do most of the work. Then with my belongings half unloaded and all over the driveway and in the garage, they told me that I needed to pay 4 hours minimum for a 4th mover. He arrived and worked less than 3 hours, yet they charged me for 5 hours. They took advantage of the situation when I was most vulnerable so this company cannot be trusted.

The other 2 movers (not the driver) were very pleasant and cordial throughout the day. I provided cold bottles of water at both houses, due to the hot weather. At some points, my mother and I also helped bring in boxes just to help get things done quicker.

While the so-called professional movers were trying to take a futon upstairs, they scratched the walls and eventually said that they could not get it upstairs because the area was too tight. I told them to leave it on the main level. However, later that same evening, my sister, parents and I (unskilled movers) were able to get the same futon upstairs and into the bedroom, without causing any damage to the wall.

Not only were my walls damaged, but they also broke my work desk that I purchased less than 6 months ago. Instead of disassembling it properly, they ripped the screws out of the wood so it cannot be repaired. They were supposed to reassemble everything that they took apart, but instead left it in 3 pieces on my floor.

When my sister called to speak to someone at the office about the issue, the receptionist proceeded to argue with her about not informing Frank about how many stairs I had in my house. There was a lack of professionalism on the moving day at many levels in the company. I will NEVER use this company again nor recommend them to anyone.