Our dishwasher had slowly been getting worse, and a few days ago it finally stopped working. It sounded like there were things going on inside, but nothing was getting cleaned. After reading some reviews on HomeStars I called Sam on a Saturday and he apologized for not being able to come that day (even though I didn't really expect that he would) and on Monday showed up right when he said he would. He took a look at the dishwasher and you could tell he knew what he was doing. What really impressed me about his service was that he explained what he was doing through the whole process, which I really like. He thought it had to do with a small screw that had fallen into the system below, (and he got that out using some creative engineering with a vaccuum cleaner) but it turned out that the pump was broken. A call to the parts store and the part was on order. Next day he showed up again with the part, and carefully removed the dishwasher and replaced the part.
I really liked how honest and straightforward he was through the entire process and if I needed more appliance repairs, I'd definitely call him back. Great job.
- Approximate cost of services:
- $130.00